Service Center Supervisor Services
Share
Job Location:
Brooks, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Service Center Supervisor youll train and develop employees maintain excellent customer service and set goals for your team. Youll oversee your teams day-to-day needs supervise work in progress and support assistant managers in executing team and building strategies. For this role youll focus on the technology services function our primary area of focus at this facility.
This role takes place at Geek Squad city our 240000-square-foot repair center in Brooks Kentucky.
What youll do
This role takes place at Geek Squad city our 240000-square-foot repair center in Brooks Kentucky.
What youll do
- Train Geek Squad Agents to achieve business and performance metrics
- Monitor employee schedules exceptions and time off
- Host weekly meetings to touch base on day-to-day work direction and work in progress
- Maintain positive client and vendor relationships
- Conduct tracking and reporting related to individual and department productivity quality staffing workload and escalations
- Make sound business decisions related to workforce planning waste exceptions and inventory
Basic qualifications
- 1 year of experience in training related to consumer electronics
- 1 year of leadership experience
- Able to stand and sit for long periods of time
- Able to work in a fast-paced environment
- Able to work in a non-climate-controlled environment
- Able to lift weight up to 50 pounds
- Able to acquire and maintain required certifications within 90 days of hire
- Previous experience with Microsoft Office
Preferred qualifications
- Associate degree in business or related field
- 1 year of experience evaluating and repairing consumer electronics
- 1 year of experience in customer service
- Fluent in both English and Spanish
- 6 months of experience using proprietary systems or inventory-related systems such as Star Smart Parts Comergent Gozer FMS Breeze GSX/AST2 OCIS RSS or Linux
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
IC
About Company
Take a minute to explore current opportunities and find the perfect job for you. You can also create an account or sign in to manage your candidate profile, applications and saved searches.
