Client Support Analyst (SLC)

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City Salt Lake City London Edinburgh Pune Dubai Geneva and São Paulo.

The Role

Client Services is responsible for managing client health for all new and existing Addepar clients. Support Analysts play a critical role in supporting some of the worlds most sophisticated investors helping them run their businesses through Addepar. They assist Addepars diverse client base with day-to-day usage of the software and ensure that our clients get the most value out of each interaction.

Our ideal candidate is tenacious about tackling problems can skillfully coordinate internal teams and enjoys working directly with clients.

Addepar takes a market-based approach to pay. A successful candidates starting pay will be determined based on the role job-related skills experience qualifications work location and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado California and New York.

The current range for this role is $59000 - $74000 (base salary) bonus equity benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally these ranges reflect the base salary only and do not include bonus equity or benefits.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example employment-based visas such as H-1B F-1/OPT or similar) and must be authorized to begin work in the U.S. on their first day of employment.

What Youll Do

• Identify respond to and resolve issues and questions raised by Addepars clients
• Provide hands-on support to our clients to ensure their ongoing happiness
• Work in complex data sets to identify and resolve data and calculation discrepancies
• Evaluate the criticality of client issues and collaborate with various parts of the organization to resolve
• Work closely and conduct root-cause analysis with Engineering and Data teams to resolve issues
• Work effectively with Product and Account Manager teams to manage and maintain a high level of client satisfaction
• Help clients use Addepar to the greatest extent through both functional and conceptual instruction
• Prioritize and context-switch effectively to execute on simultaneous cases seeing each through to the finish line
• Become an expert on all things Addepar

Who You Are

• Bachelors Degree in Finance Economics Mathematics or equivalent experience
• Superior communication organizational and time-management skills
• Proficiency in math
• Passion for problem-solving and continuous learning
• Passion for technology and finance
• 1 years of relevant experience in a client-facing role
• Plus Previous experience in investment management

Our Values

• Act Like an Owner - Think and operate with intention purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas experiences skill sets perspectives backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions please reach out to .