Programs & Business Operations Lead, EMEA

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Homes Supply team is responsible for growing Airbnbs supply base and ensuring we maintain a diverse high-quality portfolio of home listings that meet guest expectations for value variety and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnbs mission and resonate with local communities.

The Difference You will Make:

This role requires candidates to be based in Barcelona London Paris. This role is not eligible for relocation support.

As a EMEA Supply Business Operations you are entrusted with the Strategy and Planning activities for the region working closely with the Territory Managers Acquisition Lead as well as many cross-functional teams.

A Typical Day:

Strategic Planning & Analysis

• Partner with the EMEA Homes Director to define and execute regional strategy goals and key initiatives
• Build and maintain frameworks for tracking business performance against OKRs and company priorities
• Conduct deep-dive analyses on market trends competitive landscape and growth opportunities across EMEA

Operational Excellence

• Design and improve operational processes to increase efficiency transparency and cross-functional alignment
• Own the cadence of business reviews (WBRs MBRs QBRs) ensuring the leadership team has clear visibility into performance
• Identify bottlenecks risks and opportunities and drive action plans to resolution

Cross-Functional Collaboration

• Act as a connective tissue between the EMEA Homes team and key partners including Product Marketing Policy Finance Data Science and Customer Service
• Facilitate alignment across stakeholders on high-priority projects and regional launches
• Represent EMEA Homes perspectives in global Biz Ops forums and planning cycles

Insights & Storytelling

• Translate complex data into clear compelling narratives for leadership audiences
• Build dashboards reports and presentations that drive informed decision-making
• Champion a culture of data-driven thinking within the team

Your Expertise:

• 10 years of experience in business operations strategy management consulting or a related analytical role
• Strong analytical skills with proficiency in SQL Excel/Sheets and data visualization tools (e.g. Tableau Looker Superset); AI knowledge. .
• Proven ability to manage complex cross-functional projects from ideation to execution
• Excellent communication and presentation skills both written and verbal
• Comfort operating in ambiguity with a bias toward action and ownership
• Experience working in a fast-paced global environment

Additional

• Experience in a two-sided marketplace travel/hospitality or tech industry
• Familiarity with Airbnbs business model and the EMEA market landscape

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.