Service Management Professional

Join us in shaping the future of AIenabled Service Management

We are expanding our footprint in Service management domain and are currently looking for experienced Service management professionals to join our extraordinary Service Integration this role you will work at the heart of complex and interesting customer environments and play a key role in shaping the future of in AI enabled Service Management IT processes and way of working. Youll act as a trusted advisor for our customers and help them turn service management into real business value.

If you are hungry to learn something new every day have great communication skills a positive can-do attitude and the courage to challenge our customers and yourself you will enjoy working with us.

You will be surrounded by a team of experienced Service management professionals ready to support and share their knowledge at every turn of your journey.

An ideal candidate will have:

• Extensive knowledge and practical experience in core Service management and SIAM practices

• Hands-on experience with Service management platforms e.g. ServiceNow

• Experience and willingness in applying AI capabilities

• Ability to translate complex concepts into practical value-driven solutions

• Solid collaboration and communication skills

• Positive energy enthusiasm and a sense of humor while inspiring those around you

We expect strong interpersonal skills and the ability to communicate fluently and effectively with both IT and business stakeholders in Finnish and English.

Whats in it for you

Want to work with world-class technologies best-in-class business technology management practices and a team of experts Youre in the right place with us.

As a Sofigator you get the opportunity to work with knowledgeable and driven colleagues develop and challenge yourself and create sustainable value for our customers. We have an international vibrant and fun culture with great openness and flexibility. We value every Sofigator and strive to build a diverse equal and inclusive workplace where everyones voice is heard and where everyone can become the best versions of themselves. We value a healthy work life balance and support you in maintaining it.

Growth is not just a corporate thing for us it is personal. There is so much to explore and learn within our community and together with our customers that having a bit of fun is unavoidable.

We would like to hear from you

If you want to join our journey of daring caring and growing together with our clients and fellow Sofigators we are eager to hear more from you. Please tell us more about your background competences and your motivation to be part of our growth story.

Send your application by 18.5.2026. We will consider suitable applicants throughout the application period.

For more information you can contact Heikki Seppänen () or Peter Westerholm ().

About Sofigate

We are The Business Technology Company with the fastest time-to-value in the gen AI era. We achieve that by combining our transformation expertise with low/no-code platforms and generative AI. Thats how we create sustainable customer practice that means helping our customers to develop the interplay between business and technology: to design build and implement transformations and business-friendly technology solutions like Salesforce ServiceNow and SAP.

As leaders of Business Technology management we are the founder of the Business Technology Forum the developer of the Business Technology Standard. Our team of 800 professionals based in 8 offices across 6 countries Finland Sweden Denmark Norway Hungary and Poland are always ready to help both our colleagues and our customers. At the very core of our being are our values: dare care and grow. We dare to challenge the market foster a community that cares about our people and drive growth with a customer centric business vision.