Customer Success Engineer Cyber Security (Zurich, 100)

Are you passionate about cybersecurity and customer success Do you believe customers should be at the core of everything you do

We are looking for a Customer Success Engineer to help organizations effectively prevent communication-based this role you will guide our customers through their full lifecyclefrom onboarding to long-term successwhile taking ownership and working independently.

If you enjoy solving complex problems working closely with customers and growing in a fast-paced environment wed love to hear from you.

Tasks

You will work at the intersection of engineering customer success and sales helping customers maximize the value and security of our product.

• Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos Proofs of Value (PoVs) email attack simulations and onboarding.
• Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on
• Manage and drive satisfactory resolutions of customer issues
• Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features
• Analyze problems in production to find and mitigate the root causes

Requirements

You should apply if you

• Have a solid technical IT background (ideally a degree in Computer Science or similar)
• Have strong German and English skills (spoken and written)
• Bring 2 years of relevant work experience ideally in a customer-facing role
• Proficiency in Basic programming/scripting skills (e.g. Python JavaScript or Bash)
• Experience with tools like Postman Git or similar debugging tools
• Possess strong analytical and problem-solving skills
• Are able to quickly learn and adapt to new technologies and environments
• Enjoy working closely with customers and taking ownership
• Are able to explain complex technical concepts to non-technical stakeholders

A big plus would be if you

• Understand how email systems (SMTP) work
• Have knowledge of email attack vectors and threat defense
• Have experience working with Linux CLI
• Understand networking fundamentals (firewalls VPN SSH HTTPS proxies)

Bonus: Docker Grafana Postfix Go

Benefits

What we offer you

• Employee shares to participate in our long-term success
• A fair and transparent compensation system
• High ownership and autonomy from day one
• The opportunity to be part of an exciting startup journey
• Hardware budget tailored to your needs
• Hybrid work model (3 days/week in our Zurich office) and flexible hours
• Regular team events Tech Talks and monthly All Hands lunches
• 5 weeks of paid vacation

We are looking forward to hearing from you!