Digital Account Manager | PPC & SEO projects

Digital Account Manager

Chili Digital is a performance-driven digital marketing agency operating across Latin America and international markets. We specialize in SEO Paid Media CRO BI and data-driven growth strategies that maximize ROI and long-term business impact.

We believe Account Management is not a coordination role it is a leadership role. At Chili the Digital Account Manager is the owner of the portfolio the leader of the squad and the guardian of both client success and internal efficiency.

Why Join Chili Digital

• Be the most senior decision-maker for your portfolio with real authority and accountability.
• Lead multidisciplinary squads (SEO Paid Media Content CRO BI) and shape how work is delivered.
• Work with international clients and complex growth challenges.
• Operate in an AI-first fast-paced environment where ownership is valued over hierarchy.
• Have direct influence over retention growth margins team performance and client satisfaction.

About the Role

We are hiring a Senior Digital Account Manager to fully own a portfolio of clients (15 accounts).

This role goes far beyond client communication. You are responsible for everything that impacts the health of your portfolio revenue costs delivery quality team performance client satisfaction and growth opportunities.

You are the escalation point the strategist the project owner and the people leader.
If something goes wrong in the portfolio it is yours to identify solve and prevent from happening again.

This is a high-responsibility role that requires advanced English emotional intelligence strong commercial instincts and the ability to perform under pressure in a fast-moving agency environment.

Core Responsibilities

Portfolio Ownership & Growth (Revenue Retention)

• Own the full performance and health of your client portfolio.
• Be responsible for retention upsells cross-sells and expansion opportunities.
• Identify risks early and proactively act to prevent churn.
• Partner with Sales and Leadership on renewals scope changes and growth opportunities.
• Ensure the portfolio grows sustainably not at the expense of delivery quality or margins.

Client Leadership & Escalation Management

• Act as the single point of accountability for all client communication.
• Lead monthly reviews strategic calls quarterly planning and performance deep dives.
• Manage difficult conversations expectations feedback and escalations confidently.
• Translate business objectives into clear strategies and execution plans.
• Represent Chili as a senior strategic partner not a vendor.

Squad Leadership & People Management

• Lead and manage your full squad (SEO PPC Content CRO BI).
• Conduct 1:1s performance reviews KPI tracking and development planning.
• Ensure team members understand priorities standards and expectations.
• Identify skill gaps and coordinate training certifications and coaching plans.
• Participate in hiring decisions and performance-based team changes when needed.
• Drive accountability while maintaining a high-performance healthy team culture.

Project Management & Delivery Excellence

• Own all timelines milestones and quality standards for your portfolio.
• Ensure campaigns and projects are delivered on time on scope and at Chili quality level.
• Use ClickUp (or equivalent) to manage workflows dependencies and visibility.
• Ensure SOPs are followed and improved when gaps are identified.
• Balance speed and quality in a fast-paced multi-client environment.

Performance & Data-Driven Decision Making

• Understand performance across SEO Paid Media CRO and funnels at a strategic level.
• Use data to guide decisions prioritisation and client conversations.
• Ensure reporting is clear honest and tied to business outcomes.
• Work closely with BI to improve dashboards transparency and insights.

Requirements

• 2 years in a senior Account Manager Client Partner or Client Services role (agency experience required).
• Strong understanding of SEO Paid Media (Google Meta) CRO and funnel strategy.
• Proven experience managing client portfolios with revenue responsibility.
• Demonstrated people leadership experience (1:1s performance reviews development plans).
• Experience with project management tools (ClickUp preferred; Asana Monday Trello acceptable).
• Strong commercial mindset with experience in upselling cross-selling and value positioning.
• Advanced English (mandatory) daily communication with international clients.
• Excellent communication negotiation and stakeholder management skills.
• Highly organised resilient and able to perform under pressure.
• Comfortable multitasking and making decisions in a fast-moving environment.

What Were Looking For

• Ownership-driven mindset you dont wait to be told what to fix.
• Calm under pressure and confident in difficult situations.
• Strategic thinker who can also execute operationally.
• Strong leadership presence with empathy and accountability.
• Obsessed with quality performance and long-term client success.

Benefits

• Competitive compensation package.
• High autonomy and visibility with leadership.
• Direct influence over team structure tools and portfolio strategy.
• Continuous training in leadership performance marketing and client services.