ServiceNow Architect

Position Title & Code: OCTO ServiceNow Architect (800869)

Location: OCTO - 200 I Street SE Washington DC 20003

Project End Date: 12/31/2026 (With Possible extension to next fiscal year)

As a ServiceNow Architect you will be responsible for leading the design development and implementation of ServiceNow solutions within our organization. You will collaborate with stakeholders to understand business requirements and translate them into technical solutions leveraging the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities best practices and a strong ability to architect solutions that meet the organizations needs.

Key Responsibilities:

• Solution Architecture: Design end-to-end ServiceNow solutions that align with business objectives and requirements. Develop technical architecture data model integrations and workflows to support business processes.
• Technical Leadership: Provide technical leadership and guidance to development teams ensuring adherence to best practices standards and methodologies. Mentor team members on ServiceNow platform capabilities and implementation strategies.
• Requirements Analysis: Collaborate with stakeholders to gather and analyze business requirements. Translate requirements into technical specifications and design documents.
• Platform Development: Develop the ServiceNow platform using JavaScript GlideScript HTML and CSS to meet specific business needs. Configure workflows forms UI policies and catalog items.
• Integration: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs SOAP MID Servers and other integration techniques. Ensure data integrity and security in integrations.
• Performance Optimization: Identify opportunities to optimize ServiceNow performance and scalability. Implement performance tuning measures and monitor system performance to ensure optimal operation.
• Governance and Compliance: Ensure adherence to governance compliance and security standards in ServiceNow implementations. Implement security controls access restrictions and audit mechanisms as necessary.
• Documentation and Training: Create technical documentation including design documents architecture diagrams and configuration guides. Provide training and knowledge transfer to team members and end-users.

Qualifications:

• Bachelors degree in Computer Science Information Technology or related field or equivalent work experience.
• ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist (CIS)certifications preferred.
• Proven experience architecting and implementing complex ServiceNow solutions in enterprise environments.
• In-depth knowledge of ServiceNow platform architecture modules and components.
• Strong knowledge of the following ServiceNow modules: ITSM ITOM ITFM HRSD PPM and SPM
• Experience with ServiceNow integrations using REST SOAP and other protocols.
• Excellent communication and collaboration skills with the ability to effectively interact with stakeholders at all levels of the organization.

CONTRACT JOB DESCRIPTION

Responsibilities:

1. Provides high-level architectural expertise to managers and technical staff.

2. Develops architectural products and deliverables for the enterprise and operational business lines.

3. Develops strategy of system and the design infrastructure necessary to support that strategy.

4. Advises on selection of technological purchases with regards to processing data storage data access and applications development.

5. Sets standards for the client/server relational database structure for the organization (Structured Query Language (SQL) Oracle Sybase).

6. Advises of feasibility of potential future projects to management.

Minimum Education/Certification Requirements:

Bachelors degree in IT or related field or equivalent experience

Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)