NOC Technician
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Job Location:
Frisco, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: NOC Technician
Location: Frisco TX/Overland Park Kansas
Duration: / Term: C2C
Experience Desired: 5 Years
Job Description:
- Technician (non-engineering role).
- Scope and Responsibilities
- Support capital program deployments through real-time alarm monitoring initial triage and break-fix change execution.
- Provide 24/7 operational monitoring ticket handling and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs alarms and system degradations escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console Splunk OpenSearch NetScout and CyberArk.
- Work closely with deployment teams (e.g. NCI/ATAC) to escalate and resolve service-impacting issues.
- Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
- Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
- Technical Experience and Skills
- Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF BGCF MRF SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
- Understanding of telecom protocols (Diameter HTTP) and wireless network architecture.
- Competence in monitoring and operational support tools (One Console Splunk OpenSearch etc.).
- Strong communication skills and familiarity with databases and Microsoft Office tools.
Key Skills:
Telecom IMS Alarm Monitoring RAN LTE Mavenir.
