Senior Digital Consultant AI Adoption

Senior Adoption Digital Strategist AITransformation

About the Role

Adobe Customer Solutions is seeking aSenior Adoption Digital Strategistwith expertise intransformation operating model design and enterprise change managementto lead adoption and value realization for Adobes most complex high-impact customer programs.

This role is designed for a senior adoption leader withAI gravitas and deep passionsomeone who can confidently advise executives on how AI reshapesoperating models decision-making governance and workforce capabilities not just how tools are deployed. TheSeniorAdoption Digital Strategist operates as atrusted advisor to C-suite and senior leadership shaping adoption strategy across multi-year multi-workstream transformations.

The ideal candidate combines strategic depth with delivery credibility and is comfortable navigating ambiguity scale and complexity especially for AI programs.

What Youll Do

Drive Enterprise Adoption Strategy

• Own and shape end-to-end adoption strategies for large-scale AI-enabled transformation programs

• Apply advanced change management expertise (Prosci ADKAR) to complex organizational cultural and capability shifts driven by marketing tech stack

• Translate AI strategy into clear adoption roadmaps spanning operating model governance roles and behaviors

Advise on AI Operating Models

Lead future-state operating model design for organizations adopting AI at scale

Define decision rights governance structures accountability models and cross-functional ways of working enabled

Guide leaders through the organizational trade-offs required to move from experimentation to enterprise AI adoption

Drive Complex Program Adoption

Drive adoption acrossadoption-workstreams multi-geography and multi-year programs

Anticipate and manage adoption risks across interdependent teams platforms and business units

Partner with program leadership to integrate operating models and change strategy into overall program governance

Executive Leadership

Serve as an advisor to executives across Marketing Digital IT Data Operations and HR

Lead executive visioning sessions focused on AI strategy adoption readiness and organizational implications

Communicate complex AI and organizational concepts with clarity confidence and executive presence

Measure Value & Institutionalize Change

Define adoption and value metrics tied to AI usage behavior change and business outcomes

Establish feedback loops and governance mechanisms to sustain AI adoption over time

Ensure AI adoption is responsible scalable and embedded into day-to-day operations

Develop Capability & Practice Leadership

• Mentor and develop strategists

• Help set standards for AI adoption operating model design and change management excellence

• Contribute thought leadership that builds Adobes point of view on AI adoption

What You Bring

Required Qualifications

6 years of experience in adoption change management operating model design or digital transformation roles within consulting or enterprise environments

Active Prosci ADKAR certification (or equivalent enterprise change methodology)

Demonstrated experience leadingenterprise-scale transformation programs

Deep expertise inoperating model designandorganizational change

Exceptional executive communication and storytelling skills including executive-ready presentations

Strong strategic analytical and systems-thinking capabilities

Bachelors degree required

Willingness to travel to client sites as needed

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.