GTM Engineer, Retention & Growth

LearnUpon is looking for a GTM Engineer Retention & Growth to join our team in Utah. This is a hybrid role working 3 days per week from LearnUpons Salt Lake City office.

LearnUpon LMS helps organizations train their employees customers and members. Businesses can manage track and achieve their unique learning goals all through a single powerful solution.

With offices in Dublin (our HQ) Belgrade Philadelphia Salt Lake City and Sydney we are a global team with lots of diverse cultures backgrounds and experiences that puts our customers experience at the heart of everything we do. Our culture fosters an open collaborative and supportive environment where our accomplishments are celebrated and encouraged. Were always striving for the best solution (not the easy one). Were proud of our success and were humble and hungry to achieve more.

Our Go-To-Market (GTM) Systems team is the architectural heartbeat of our growth strategy. While traditional operations focus on maintaining the status quo this team is responsible for building the automated future of our customer success and expansion motion. You will be a founding member of this function and will report to the Head of Revenue Operations working closely with Customer Success Account Management and Product. Your mission is to eliminate the reactivity of account management by building a sophisticated AI-driven Customer Health & Expansion engine that allows our team to focus entirely on deepening relationships rather than managing spreadsheets.

What will I be doing

• Architecting the Expansion Engine: Design and build an automated system that captures internal adoption signals (product usage drops seat utilization feature engagement) and transforms them into proactive outreach tasks for Account Managers.
• Churn Defense Orchestration: Implement agentic workflowsAI agents that can autonomously monitor account health flag at-risk behaviors and draft personalized get-back-on-track playbooks for the CS team.
• Lifecycle Automation: Audit and revamp our post-sales technology. You will move us away from manual renewal tracking toward a seamless automated platform where renewals upsells and cross-sells flow through a predefined data-driven lifecycle.
• CS & AM Partnership: Work directly with Customer Success and Account Management leaders to identify manual bottlenecks in the renewal process and engineer automated solutions that serve their day-to-day needs.
• Revenue Governance & Scaling: Ensure the plumbing of our retention motion is robust and scalable ensuring 100% data integrity between our Product Analytics and our CRM.
• Continuous Innovation: Stay at the forefront of the AI landscape experimenting with new ways to use LLMs to summarize account health analyze NPS sentiment and predict expansion readiness before a human even spots the trend.
• Act as a force multiplier for leadership managing the end-to-end execution of emerging projects through diligent meeting management stakeholder follow-ups and data tracking.

What skills and experience do I need

• 6 years in SaaS with at least 2 years specifically focused on GTM automation RevOps architecture or CS Ops.
• Systems Thinking: The ability to look at complex customer journeys and visualize the automated architecture required to reduce friction from onboarding to renewal.
• Automation Mastery: Deep expertise in workflow orchestration tools (e.g. n8n Make Zapier or ) and customer data platforms.
• CRM & CS Tool Expertise: Advanced knowledge of Salesforce architecture and familiarity with CS platforms (e.g. Planhat Gainsight ChurnZero etc).
• AI/LLM Familiarity: Practical experience using LLMs (Gemini OpenAI Anthropic) for sentiment analysis automated account summaries and personalized expansion messaging.
• Retention Acumen: A strong understanding of post-sales metrics specifically NDR (Net Dollar Retention) GRR (Gross Retention Rate) and LTV (Lifetime Value).

Dont worry if you dont tick every box in order to apply were always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a big plus

• Experience building with AI agent frameworks.
• Prior experience in a Founding GTM Engineer or RevOps Architect role at a high-growth SaaS company.
• Familiarity with SQL and data visualization tools (Tableau/Looker) to build Live ROI dashboards for your automations.
• Strong understanding of outbound prospecting and Business Development (BD) best practices with a focus on translating high-quality account identification methods into scalable automation.

Why work with us

• Competitive salary and company ESOP.
• 25 days PTO 1 annual company wellness day off.
• Private health insurance and company 401k
• Parental benefits including up to 26 weeks paid maternity leave 4 weeks paid paternity leave and coaching support for new parents
• Up to 4 weeks per year working abroad (role eligibility applies)
• Clear career progression opportunities take LearnUpon where you think it can go
• A collaborative and supportive environment with regular team events

What is the Hiring Process

Our typical process generally works as follows:

• Qualified applicants will be invited to schedule a screening call.
• Successful candidates will then be invited to a series of practical interviews.
• Finally candidates will have a short interview with a member of our C-Suite Team.
• The successful candidate will be contacted with an offer to join our team.

LearnUpon is an Equal Opportunities Employer.

We do not discriminate on the basis of gender marital status family status age disability sexual orientation race religion membership of the Traveller community or any other legally protected status.

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