Business Support Analyst, SEA and APAC

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Business Support Analyst SEA and APAC

Corporate Solutions (Work Dynamics)

POSITION OBJECTIVES

• Principal support to the SEA Cluster Head on business operation matters/ deliverables between JLL and Line of Business (LOB). Provide support and guidance to the Property Management team. Support to enforce initiatives and operational efficiency and the workplace experience.

• Observe up-to-date HLP headcount plan analyze trends to cluster head for strategic planning.

• Observe/ Analyse space utilization to cluster head for strategic planning

• Maintain good occupancy record.

• Manage/ validate system approval on the GL Concur Ariba Rents payments Tririga EMS PASSPORT Contingent workers TPO RCSA process etc.

• Keep up-to-date Crisis Management Plan inventory training latest policies

• Maintain good client relationship. Be proactive in providing professional and trusted advise to LOBs on country matters

• Maintain a good organization of department records/ centralized storage to prepare for audit at any times.

MAJOR RESPONSIBILITIES

Strategy support/ analysis

• Observe changes in HLP headcount plan analyze trends implications to the portfolio in order for GRE to react timely to real estate changes.

• Assist in obtaining business requirements stacking plan analysis/ presentation support real estate strategy and presentation

Operations Management

• Provide support to the Cluster Head on dealing with user inquiries/ Operational matters/ follow ups. One stop service for LOBs.

• Lead/ support new regional/ global initiatives and roll out.

• Work closely with various internal functional groups; finance design and construction risk and control real estate consultants lines of business etc. as appropriate in ensuring reports matrices are updated in a timely basis.

• Manage system in ensuring Contingent workers CWOC PASSPORT EMS Ariba Concur payments rents variance GL substantiation are validated on a timely manner. Maintain JPM TPO/ TPI process per compliance requirements.

• Maintain accurate occupancy record allocation by LOBs.

• Observe utilization of various spaces including TP building occupancy choice seat patterns that will help GRE to continue plan/ manage the right type of facilities in the work place. Support that will further optimize work place efficiency.

• Support on GRE budget/ forecast/ spend analysis/ saving initiatives

• Liaise with the landlord on day to day operational issues

• Keep appropriate records/correspondence relating to the lease original leases landlord statutory authorities and other important third parties; BCP call tree tests internal approvals commitments etc. for audit proof

• Risk management through the self-assessment process resiliency planning and testing.

Transaction Management:

• Support and ensure that all leases are managed and renewed in a timely manner

• Support Transaction/ lease negotiations process partnering with GRE Transaction team Landlord Legal (internal/ external) etc.

Design and Construction

• Manage the coordination of churn/ small projects between LOBs and Property Management. Report on a weekly basis any issues.

• Liaise with landlords vendors and our own support team on project issues. Work with Design and Construction and Property Management team. Assist in obtaining business requirements.

• Keep appropriate records relating to the contracts and important correspondence with the landlord vendors statutory authorities and other third parties;

• Keep updated record of all internal approvals business requirements.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• University Graduate.

• Knowledge in one or more of the discipline of Real Estate Architecture Property Management Engineering Surveying or any other building related subjects.

• Have a strong customer and service delivery focus. Able to manage user expectations in regards to service delivery.

• Ability to think laterally and creatively when analyzing and solving problems.

• Excellent planning and organizational skills to prioritize work and meet deadlines.

• Good understanding of financials. Strong analytic ability

• Sound computer skills. Expertise in all Microsoft Applications

• Effective interpersonal communication and collaborative skills. Proactive.

Critical Competencies for Success (with corresponding I am JLL behaviours)

Client Focus & Relationship Management I Value my Customers

• Demonstrates proactive & professional approach to customer service and stakeholder engagement

• Has a natural hospitality-orientated communications acumen

• Ability to interact with a wide range of client staff including senior levels

• Ability to manage conflict and balance between client and firm requirements

• Has a customer service oriented attitude

Program Management & Organizational Skills I am Proactive

• Excellent planning & organizational skills to prioritize work and meet tight deadlines

• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking I am Innovative

• Capacity to deal with ambiguity and solve complex problems effectively

• Analytical proven ability to solve problems using a quantitative approach

• Proven ability to employ holistic approaches and looks at long term solution

Other Personal Characteristics

• Natural communicator who enjoys engaging at all levels

• Self-motivated and confident

• Exhibits honesty & trustworthiness

• Open to new ideas & willing to challenge status quo

• Works well with diverse teams from various countries/cultures

• Organised

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

Landlords

DIRECT REPORTS

Executive Director SEA Cluster Head (Client) and APAC Operations Director

INDIRECT REPORTS

Workplace Experience Cluster Lead site level

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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