Advisor, Infrastructure Engineering
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Job Location:
Monthly Salary:
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Advisor Infrastructure EngineeringJob Description
Cloud Ops (Tech Lead)
Bangalore Location: 5th floor 6th floor & 7th Floor Bren Optimus Dairy Colony Adugodi Bengaluru Karnataka 560030
Rotational Shits: 6 am to 3 pm / 2 pm to 11 pm IST
Position Overview
The Cloud Operations Tech Lead provides technical leadership operational continuity and escalation support for Fiservs enterprise multi cloud operations across AWS Azure and GCP. This role serves as the technical authority and shift to shift continuity point for Cloud Operations Engineers (L1) and Site Reliability Engineers (SREs L2) ensuring consistent execution rapid incident resolution and continuous operational improvement.
The Tech Lead is responsible for mentoring engineers guiding technical decision making during incidents and ensuring that operational practices align with SRE principles automation first execution security and compliance standards. This role bridges hands on operations and leadership providing stability across a global follow the sun operations model.
Key Responsibilities
- Technical Leadership & Operational Continuity
- Serve as the technical lead and escalation point for Cloud Operations Engineers (L1) and SREs
- Mange resource scheduling and rotational coverage to ensure Shift continuity and operational objectives are met
- Provide shift to shift continuity ensuring clear handoffs consistent decision making and risk awareness
- Act as the final technical authority during complex or high severity incidents
- Ensure operational consistency across regions shifts and teams
- Incident Management & Escalation
- Lead and coordinate response to major incidents service outages and degraded service conditions
- Drive Realtime troubleshooting impact assessment and recovery efforts
- Ensure incidents are escalated appropriately and resolved efficiently
- Facilitate and review post incident reviews root cause analysis and corrective actions
- Track recurring issues and ensure they are addressed through automation or engineering fixes
Mentorship & Team Development
- Mentor Cloud Operations Engineers and SREs on:
- Cloud infrastructure fundamentals
- Incident response and escalation best practices
- SRE concepts (reliability toil reduction automation)
- Support skill development and readiness for progression from Cloud Operations Engineer Cloud Site Reliability Engineer SRE
- Promote operational excellence accountability and a blameless culture
- Operational Excellence & Process Governance
- Enforce adherence to runbooks SOPs change management and security policies
- Review and approve operational procedures and runbook updates
- Identify gaps in operational coverage tooling or documentation
- Drive standardization and continuous improvement across cloud operations
Automation & Reliability Enablement
- Partner with SRE and Platform Engineering teams to:
- Reduce manual toil
- Expand automation and auto remediation
- Improve monitoring alerting and observability
- Identify recurring operational patterns suitable for automation
- Ensure automation is safe documented and consistently executed
Cross Functional Collaboration
- Collaborate closely with:
- Application and product engineering teams
- Platform engineering
- Security and compliance teams
- Vendors and cloud service providers
- Act as the operations representative in technical discussions impacting reliability and supportability
- Communicate operational risks trends and improvement opportunities to leadership
Required Qualifications
- 8 years of experience in Cloud Operations SRE Infrastructure Engineering or Production Support
- Handson experience operating enterprise environments in AWS Azure and/or GCP
- Strong background in:
- Incident management and escalation
- Cloud infrastructure (compute networking storage IAM)
- Monitoring and observability
- Proven ability to lead technical teams during incidents
- Experience mentoring engineers in operational and reliability practices
- Strong written and verbal communication skills
- Ability to operate effectively in a 247 global operations model
Preferred Qualifications
- Prior experience as a Tech Lead Lead SRE or Senior Cloud Operations Engineer
- Strong understanding of SRE principles including reliability error budgets and toil reduction
- Experience driving automation using scripting or Infrastructure as Code
- Familiarity with regulated or enterprise environments (financial services preferred)
- Cloud certifications (AWS Azure or GCP)
- Success in This Role Looks Like
- Incidents are resolved faster with clear technical leadership
- Operational handoffs are clean consistent and low risk
- L1 and SRE engineers show measurable skill growth and confidence
- Recurring issues are reduced through automation and process improvements
- Cloud operations demonstrate improved reliability stability and predictability
- Leadership has clear visibility into operational health and risk
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Unclear Seniority
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
