Spa Manager

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The MunicipalHotel & Spa MGallery in May 2023 and have reset the clock within thishistoric building bringing it back to life. Our Heartists aspire tocreate memorable heartfelt moments for all life enjoyers to experience uniquestories from the past but also to immerse themselves into our hospitalitycreating their own astonishing tales of MGallery magical moments. Weboast 179 stunning bedrooms set in a remarkable and inspiring landmark of thecity. Time is of essence and at the heart of The Municipals story. Theiconic clock tower and bells giving the tempo to a timeless restaurants bars and a state-of-the-art spa sanctuary experience willoffer everyone the place to have the time of their lives pause the clock andembark upon their own magical journey with MGallery.

MGallery Boutique hotels with one-of-a-kind designs ()

A DAY IN THE LIFE OF A SPA MANAGER AT THE 5* MUNICIPALHOTEL & SPA MGALLERY

Were seeking an exceptional Spa Manager to lead amulti-million-pound luxury spa operation within a prestigious 5* hotelenvironment. This is a pivotal leadership role for someone with strongcommercial acumen a passion for excellence and the ambition to continuouslyelevate performance guest experience and profitability.

Youll be a visible hands-on leader; drivingresults inspiring your team and setting the standard for a best-in-class spaoffering.

Reporting directly to the Director of Operationsand working closely with the Senior Leadership and HOD teams you will takefull ownership of the Spas performance and guest journey.

Key responsibilities include:

• Leading from the front to deliver a world-class guest experience ensuring every visit is memorable seamless and reflective of true 5* luxury
• Overseeing a high-value spa operation driving commercial performance through strategic planning revenue growth and cost control
• Developing and executing a forward-thinking spa strategy aligned with market trends and business objectives
• Partnering with the Revenue team to analyse forecasts identify opportunities and maximise profitability.
• You will work closely with the Marketing Manager ensuring spend is targeted effective and delivers strong ROI for the Spa.
• Continuously reviewing and evolving the treatment menu to ensure the spa remains innovative competitive and industry-leading
• Leading recruitment training and retention strategies to build a high-performing future-ready team
• Overseeing daily operations including rota management service standards and quality assurance
• Collaborating with the Spa Operations Supervisor to coach develop and inspire the spa team fostering a culture of growth and excellence
• Taking ownership of financial performance including budgeting stock control and driving retail revenue
• Ensuring full compliance with Health & Safety standards including responsibility for the pool plant operation.

What Were Looking For

• Proven leadership experience within a luxury spa or high-end hospitality environment
• Strong commercial mindset with a track record of driving revenue and managing P&L performance
• Deep expertise in spa operations treatments and industry trends
• Experience managing large diverse teams with a focus on engagement development and retention
• A natural relationship builder able to connect with both guests and team members
• Highly organised detail-oriented and proactive in identifying opportunities for improvement
• A confident decision-maker with a positive solutions-focused approach
• Passionate about delivering exceptional standards aligned with MGallery brand values
• Ambitious driven and motivated to take an already successful operation to the next level
• Level 3 NVQ in Beauty (Desirably Level 4).
• Desirable to be Level 3 Pool Plant Trained.

WHAT WE OFFER

When you become one of our Heartists you will also be amember of the Accor and RBH group with all the benefits that brings. The ALLHeartists program is the benefits programme dedicated to Accor provides employees with the opportunity to enjoy memorable experiencesthroughout the year thanks to preferential rates in hotels and exclusivediscounts with a wide range of partners. The RBH company benefits extendthese offerings across RBH Managed hotels Hapi Benefits Refer and Reward Schemesan extra days holiday for your birthday and pension scheme. To concludethis power trio we have The Municipal Hotel benefits with friends and familyrates discounts free meals on duty gratuities discounted local parking andsocial events. Whats not to love

You will have access to a benefits package we believetruly works for our people and enhances our overall culture...Tolearn more about our full benefits packageclick heretowatch our RBH employee benefits video.

JOIN OUR FAMILY

Belong in a place where you can be yourself and love whatyou do. Join our hotel community and we will support you to realise yourtrue potential. You will be part of a team where everyones contribution isvalued. We will empower you to bring ideas to elevate our servicescreating personalised experiences for guests. Help them to feel specialand we will do the same for you.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunityemployer. We believe in hiring a diverse workforce and sustaining an inclusivepeople-first culture. If at any point throughout our process you requirereasonable adjustments please

Apply now. Let your passion shine. #MGallery#MGalleryMoments #LifeatRBH