Technical ProjectProgramme Manager

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description: Technical Project/Programme Manager

Location: Dundee

Grade: 12

Services Engineering is seeking a Technical Project Manager with Software Engineering and/or Systems experience to join an established team collaborating with key customers to improve ATM field performance. The role focuses on critical KPIs such as availability reliability and service efficiency while also owning the coordination and delivery of complex multistakeholder technical initiatives.

This position has a significant impact on delivery against business goals as we strive to be a bestinclass service provider combining deep technical expertise with strong delivery leadership and execution management.

Position Summary & Key Areas of Responsibility

Technical Leadership & Engineering Excellence

• Technical Authority: Recognized as a leading expert within the business unit and NCR Atleos organization demonstrating comprehensive knowledge across technologies processes systems and products.
• Diagnose and Resolve Issues: Efficiently diagnose triage and resolve complex issues across NCR Atleos products and thirdparty systems applying strong understanding of system architecture.
• Innovative Solutions: Design and lead the implementation of innovative solutions to existing problems and drive continual improvement initiatives across field services and products.
• Customer Impact Assessment: Use advanced technical expertise to assess customer impact and guide prioritization of corrective and preventative actions.

Technical Project & Delivery Management

• Delivery Ownership: Act as the technical delivery lead for complex service improvement performance optimization and reliability initiatives from concept through execution and completion.
• Planning & Execution: Define scope milestones dependencies and success criteria for technical initiatives ensuring delivery aligns with customer expectations and business objectives.
• CrossFunctional Coordination: Coordinate across engineering product operations professional services and customerfacing teams to ensure clear ownership alignment and execution.
• Progress Tracking & Reporting: Track delivery progress risks and KPIs providing clear and concise updates to stakeholders leadership and customers.

Stakeholder & Customer Engagement

• Primary Point of Contact: Lead technical and service improvement discussions with customers Account Managers Professional Services and internal development teams.
• Stakeholder Communication: Translate complex technical challenges into clear delivery plans status updates and outcomefocused communications for both technical and nontechnical audiences.
• Business Impact: Apply a deep understanding of how technical decisions and delivery execution impact operational performance customer satisfaction and financial outcomes.

Data Analytics & Decision Support

• Data Analytics: Apply analytical and statistical techniques to characterize ATM environments identify trends and drive datadriven decisionmaking.
• Operational Insights: Use data to measure initiative effectiveness optimize resource allocation and ensure maximum return on investment.
• Continuous Improvement: Use postdelivery analysis and lessons learned to continually refine service models processes and technical approaches.

Basic Qualifications

• Bachelors Degree in a technical and/or business discipline
• Proven experience in complex technical environments requiring crossteam coordination and delivery ownership
• Experience in ATM software hardware or operations is advantageous
• Strong communication presentation and stakeholder management skills
• Ability to manage multiple priorities in a fastpaced dynamic environment
• Strategic thinker with a strong bias toward execution and measurable outcomes
• Selfmotivated with a continuous improvement mindset
• Proficiency in data analytics and visualization tools

Preferred Qualifications

• Strong understanding of ATM infrastructure from lowlevel devices to multivendor XFS applications
• Experience leading technical initiatives service improvements or reliability programs across distributed teams

#LI-hybrid

#LI-AG1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.