Assistant Manager, Retail (Stores) Communications
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Job Location:
Freeport, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
At we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe inclusive spaces where everyone feels welcomeboth here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
Position Purpose
The Assistant Manager of Retail (Stores) Communications leadsmanagesand develops/maintainsall communications task/workloadand delivery portals for the Retail division. Accountable to deliver an efficientconsistentandaccuratecommunication platform that includes policy procedures education taskmanagementand workload planning resources for the entire division.Ensures that all communications for all initiativesimpactingthe stores are scalable and able to be effectively executed in a live retail store environment.Serves as the gatekeeper for all communication flow between the field and corporate office departments ensuring store priorities constraints and execution realities are reflected in how communication is designed and deliveredthrough management of the division inbox intranet sitesand regular management of thestorestask management platform.This individualrepresentsthe Stores division and is the voice for Senior Leadershipwith a deep understanding of store operations store leadership needs and frontline executionin all corporate initiatives related to communications informationplatformsand education support for all employees of the Retail division.
This role is based in our Corporate HQ located in Freeport Maine and is not a remote position.
Responsibilities
Leadership:
Translate business goalsresultsand strategy intoclearengaging motivational messages for storeleaders and frontline teams.
Lead and develop Store Coordinator(s) to createeditand deploy store / HO communications.
Responsible tofacilitatealignment across multiple departments to gain consensus on communicationslearningand task/workload strategies.
A leader and subject matter expert of the business in all stakeholder / cross functional settings acting in a leadership role torepresentStore Operations and Retail.
Communication:
Develop and manage an annual communication plan for storesthatalignstoretail operating rhythms peak periods and workload capacity.
Owner of the communication content and platform for the Retail division. Maintainsan accuraterepository of all communication reportingpoliciesand proceduresensuring content is actionable prioritized and executable at store level.
Responsible for ensuring that all content presented to the division is on timeaccurateand easily navigated by the end user.
Overseesall store related document development to ensure end user efficiency consistency of presentation and accuracy. Conducts ongoing communications needs assessment to ensure desired outcomes.
Secures all resource needs with L.information services as well as the corporate Learning and Communication department to deliver efficient communication tools.
Serves ascommunicationconsultant to leaders to ensure effective planning developing and dissemination of key business information.
Designs andmaintainsthe functionality of all performance management and evaluation tools for the Retail division.
Develops strategies to increase the efficiency and consistency of Store communication and education delivery at L.by monitoring industry trends communicationmethodsand tools for remote locations.
Planning:
Owner of workload balance and volume released to storesgrounded in firsthand understanding of store labor models staffing realities and service expectations.
Identifiesareas of workload management contention andfacilitatessolutions for maximum efficiency while meeting financial budget targets.
Creates andmaintainsan accurateactivity calendar for stores and all related task planning tools.
Maintainsan accurateworkload tracking tool thatutilizescurrent labor standards and delivers clear reporting showing the impact of workload.
Ensures corporate partners are knowledgeable about field priorities and challenges understanding how timing task volume and execution impact store performance and team experience
Responsible for the timelinetemplatesand collection of data for all workload driving initiatives.Maintainsformal documentation related to the expectations and timelines for all storeworkload.
Training and Education:
Manages the deployment of effective learning solutions and/or programs of varying complexity across all learning content platforms that storesutilize.
Works collaboratively with Store OperationsLeadershipand Corporate Learning and Communications to ensure alignment of strategy consistency of content and ease ofexecution in a fast-paced storeenvironment.
Every employeeis responsible forcontributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.
Skills and Qualifications
This role requireshandsonexperience supporting retail store operations. Successful candidates will bring direct experience communicating to supporting and enabling store leaders and frontline teams in a live retail environment.
Must live within a commutable distance to our Corporate Office located in Freeport Maine. This is an in-office role.
3 years of experience in a retail communication role focused on field or front-line audiences
Time in stores 2 years in a retail store leadership role.
Exceptional communication skills excellent time managementskillsand ability to prioritize / manage significant multiple tasks & projects
Strongtrack recorddeveloping & implementing strategies & tactics in a cross functional environment focused on balancing store needs/desires with corporate business strategyobjectives.
High sense of urgency withdemonstratedability to work independently and make effective decisionsin a timely manner
Experience building and delivering communications specifically for a decentralized retail store environment including task workload and execution planning tools.
Exceptional technical aptitude and experience with various technical communication platformsto includeMicrosoft Office Suite and O365 sites/site management.
Exceptional written communication skills withdemonstratedexperience communicatingtoretail store leaders and frontline teams.
Exceptional project management and organizational skills with the ability to translate technical information into simple languagestore teams can understand and execute against
Ability to interact and negotiatefrequentlywith senior management.
Proventrack recordof driving results in salesserviceand people development.
Strong attention to detail and innovativeproblem-solvingskills.
Experiencewithandproficiencyin store communications platforms such as Microsoft Office SharePoint and Zipline preferred.
Occasional travel required (a few times per year for short trips).
Oncall responsibility as needed for urgent and/or emergency business matters including afterhours and weekend support for store operations.
If you care about the outdoors joining is a great way to feel good about what you do. Our benefits package makes a good thing even better with programs and perks designed to support your health and financial goals. Plus maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what weve identified and you think youd be great at this role wed love to learn more about you! At we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
Required Experience:
Manager
