Senior Technical Account Manager, Enterprise Support

Do you love to work with customers and help them solve challenges using technology Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)

AWS Enterprise Support team is seeking for a Senior Customer Advisors or Senior Technical Account Managers (Senior TAM) to join our Enterprise Support team in Philippines. TAMs are advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS. You will work with some of the best and brightest while developing your skills and furthering your career within one of the most innovative and progressive technology companies.

In this role you will:

- Partner with some of the most exciting businesses in Philippines. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.

- Build customer support strategies that help customers leverage value from AWS and actively work to optimize their AWS usage

- Own your customers end-to-end support experience working with product teams and local leadership to unblock challenges

- Become an expert on AWS and deepen your skills in cloud computing

- Work autonomously and passionately to create positive customer outcomes



Key job responsibilities
Act as a single point of contact to AWS customers who have signed up for Enterprise support

Make recommendations on how AWS offerings fit in the company strategy and architecture

Complete analysis and present periodic reviews of operational performance to customer

Provide detailed reviews of service disruptions metrics detailed prelaunch planning

Champion and advocate for customer requirements within AWS (e.g. feature request)

Participate in weekly and monthly customer meetings (onsite or via phone)

Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns

Work with some of the leading technologists around the world

Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

A day in the life
As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 10 years of technical engineering experience
- Knowledge of of cloud based architecture cloud services and experience in customer facing roles
- Experience in at least four of the following technical domains: Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development

- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Strong written and verbal communication skills with ability to explain technical concepts clearly to various audiences
- Bachelors degree in engineering computer science or equivalent STEM field
- Hands-on experience with AWS services and/or other cloud platforms (Azure Google Cloud Platform)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.