End User Services Team Lead

End User Services Team Lead

Location- Onsite (Glasgow)

What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planets future depends on the transition to renewable energy and that transition can only happen with the metals and minerals our customers deliver. So we work side by side with mines across the globe to move less rock use less energy use water wisely and create less waste. Together we drive the shift to smart efficient and more sustainable mining

Purpose of the Role / Business Impact

The EMEA End User Services (EUS) Lead plays a pivotal role in delivering a highquality consistent enduser experience across the region. You will lead and coordinate enduser service delivery across EMEA ensuring performance against defined KPIs and SLAs while driving operational consistency and standardisation.

Through strong leadership process excellence and collaboration with global stakeholders you will improve the endtoend user support experience enhance service reliability and contribute directly to business productivity and employee engagement.

What Youll Do

• Lead and support the EMEA End User Services team across multiple locations to deliver consistent highquality service.

• Manage and prioritise daily workloads to meet agreed service levels and support timely service restoration.

• Standardise processes and ways of working to improve operational consistency and the enduser experience.

• Oversee daytoday enduser support including deskside support incident management and vendor coordination.

• Provide service performance data and insights supporting KPI and SLA reporting.

• Maintain and improve knowledge content to support selfservice and continuous improvement.

• Collaborate with regional and global peers to ensure aligned service delivery.

• Travel occasionally within EMEA to support team and operational needs.

• Actively promote zeroharm behaviours and a strong safety culture.

MustHaves

• Demonstrated people leadership skills including coaching development and engagement.

• Experience in End User / Desktop Support environments with the ability to prioritise and manage workloads.

• Technical knowledge of Windows 10 Microsoft 365 SCCM / Intune Active Directory and enduser hardware.

• Strong communication skills with the ability to explain technical information clearly to diverse audiences.

NicetoHaves

• Experience leading teams across multiple sites or countries.

• Familiarity with service delivery metrics such as KPIs and SLAs.

• Experience in manufacturing mining or complex corporate IT environments.

• ITIL Foundation certification and exposure to PC imaging application packaging or deployment.

Why join Weir
We live our values we think safety first do the right thing respect each other aim high and delight our customers. We encourage our people to lead by example and celebrate our successes.
Were passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights world-class engineering materials science expertise and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.
We believe your voice matters and your ideas make a difference. Were working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits

Competitive pay
Career development and learning support
Access to global inclusion networks
Regional and team-specific benefits
Sharebuilder scheme
Wellness support for you and your family
Collaboration with global teams
Study support