Service Network Representative (Benelux)

• Applications are considered on a rolling basis
• Oosterhout
• On-site

Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications. We are on an exciting growth and transformation journey and are now looking for a Service Network Representative to develop and maintain Dometics independent Service Network across the Benelux region through product support and sales assistance.

About the position

As a Service Network Representative Benelux at Dometic you will bring your technical expertise to customers as the main contact for the B2B service network seeking product support and advice. You are able to direct customers towards solving their issues in collaboration with Service Providers.

In this position you will also play a key role in enhancing the overall customer experience with Dometic products fostering long-term customer loyalty and satisfaction at all levels

This role combines fieldwork with partial inside service responsibilities. You will be part of a collaborative team committed to delivering high-quality support to Service Providers and dealers.

Your main responsibilities

• Increase customer satisfaction by working closely with the Dometic Technical Service and Sales teams to identify audit train and utilize potential strategic Service Providers
• Provide assistance to Dometic dealers to facilitate products introductions ensuring they have the necessary support information to meet customer expectations.
• Maintain and develop professional knowledge of the service and dealer network providing (first) installation support technical coaching and dealer escalation assistance both on-site and at the Dometic Training Center.
• Develop and drive the performance of the Benelux Service Network including the performance of Service Providers and Premium Dealers by monitoring activity KPIs.
• Ensure Health Safety and Environmental (HSE) compliance within the Service Provider network.

What do we offer

You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow evolve with the company and take on new challenges.

Dometic is passionate about building together an inclusive and equitable working environment that respects individual strengths views and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!