Service Representative (MCO)
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Member Experience/Service Ambassador (Airport)
CLEAR is building easier safer and faster experiences at the airport. As a Member Experience/Service Ambassador youll deliver top notch service for CLEAR members and travelersgreeting passengers verifying membership and identification guiding them through the CLEAR process and resolving issues with empathy and urgency. Youll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.
What Youll Do:
Delight Members & Travelers: Provide warm proactive assistance in the CLEAR lanes - greeting wayfinding answering questions and creating memorable interactions.
Verify & Escort: Warmly welcome and verify CLEAR Members guiding them smoothly and safely through their journey.
Resolve Issues: Triage and resolve member concerns loop in support teams when needed and follow through to find a resolution.
Keep Operations Flowing: Ensure lane readiness (signage equipment cleanliness) guide smooth member flow and provide clear proactive communication throughout the experience.
Educate & Inform: Share information about CLEAR benefits and services.
Operate Safely & Compliantly: Follow security protocols accurately verify documents and uphold airport and company safety procedures.
What Youre Great At:
Service Mindset: Genuine passion for helping people and creating calm positive experiences in fast-paced environments.
Clear Communication: Friendly professional and able to tailor your approach to each traveler.
Problem Solver: Steady under pressure; you anticipate needs remove friction and escalate issues appropriately.
Team Player: Collaborative coachable and eager to contribute to shared goals.
Tech Comfortable: Confident using mobile devices and company systems.
Role Requirements
18 years of age or older; high school diploma or GED.
1 years of client facing customer service experience (retail hospitality travel food services etc)
Open availability for shifts including weekends/holidays.
Able to stand for up to 8 hours per day.
Successful completion of airport badging and government screening including a drug test.
Pay & Benefits
Hourly base wage
Benefits package available for eligible employees. (Details vary by location and role type.)
Love delivering exceptional service and creating smooth travel moments Apply today.
Required Experience:
Unclear Seniority
