Senior Operations Analyst

Berkley Select delivers professional liability insurance solutions to individuals businesses professional services firms and nonprofit organizations.

As a Berkley company Berkley Select is staffed with a team of experts with a specific focus on Professional Liability.

Berkley Select utilizes individual risk underwriting loss control and claims practices to provide superior products and services to its customers.

Berkley Select is a Berkley Company. W. R. Berkley founded in 1967 is one of the nations premier commercial lines property casualty insurance providers. W. R. Berkley Corporation (NYSE: WRB).

Berkley Select is evolving its operating model to support continued growth increased underwriting complexity and greater use of data automation and AI-enabled capabilities.

The Senior Operations Analyst plays a critical role in advancing this evolution by designing implementing and governing modern operational processes that are scalable well-controlled and insight driven.

This role addresses current gaps in end-to-end process ownership analytics-driven decisioning and sustainable adoption of new tools ensuring that operational enhancements are executed effectively and embedded into day-to-day operations.

Operations 2.0 & Process Modernization

• Lead analysis design and implementation of future-state operational processes aligned to Berkley Selects underwriting and service model.
• Identify inefficiencies manual handoffs and process risks recommending improvements that enhance scalability quality and control.
• Own process documentation including workflows procedures and control mappings.

Analytics Automation & AI Enablement

• Partner with Technology and Business teams to implement automation and AI-enabled solutions (e.g. workflow automation document processing decision-support tools).
• Evaluate operational readiness risk implications and control requirements related to AI-supported processes.
• Use data and analytical insights to identify trends capacity constraints and improvement opportunities.

Performance Management & Insights

• Develop and maintain operational metrics dashboards and reporting to monitor throughput quality service levels and risk.
• Translate operational data into clear insights and recommendations for leadership.
• Support forecasting and capacity planning using data-driven approaches.

Risk Controls & Governance

• Ensure new and existing processes are designed with appropriate controls to meet internal risk management and audit expectations.
• Partner with Risk Compliance and Audit teams on control testing issue remediation and documentation.
• Proactively identify operational risks associated with growth process changes and technology adoption.

Stakeholder Partnership & Change Enablement

• Serve as a key liaison between Operations Underwriting Technology Risk and Finance.
• Support change management efforts including training materials job aids and adoption monitoring.
• Act as a subject matter expert during pilots rollouts and postimplementation reviews.

Future Skills AI & Advanced Capabilities

Berkley Select is committed to responsibly leveraging emerging technologies to enhance operational effectiveness. This role will continue to evolve as AI and advanced analytics capabilities mature. The Senior Operations Analyst is expected to:

• Build foundational knowledge of AI-enabled operational tools and their application within regulated environments.
• Support the integration of AI capabilities in a manner that emphasizes transparency control and risk awareness.
• Continuously develop skills in data literacy automation and analytical techniques to support future operational needs.
• Contribute to shaping best practices for the responsible use of AI within Berkley Select Operations.

• Bachelors degree or equivalent experience.
• 5 years of experience in operations process improvement analytics or operational risk.
• Experience supporting operational change or transformation initiatives.
• Strong analytical problem-solving and communication skills.
• Experience documenting and improving end-to-end business processes.

Preferred

• Experience in insurance financial services or other regulated environments.
• Exposure to automation AI-enabled tools or advanced analytics in an operational context.
• Familiarity with Lean Six Sigma or continuous improvement methodologies.
• Experience with tools such as Excel Power BI Tableau Visio or similar platforms.

Success in this role requires strong interpersonal and leadership skills particularly in a collaborative relationship-driven environment.

• Influence Without Authority: Ability to drive outcomes and alignment across teams without direct reporting relationships.
• Clear & Practical Communication: Translates complex processes data and AI concepts into clear actionable messages for diverse stakeholders.
• Change Agility: Comfortable navigating ambiguity and helping others adapt to new tools processes and ways of working.
• Critical Thinking & Judgment: Evaluates trade-offs thoughtfully balancing efficiency risk and business impact.
• Ownership Mindset: Takes accountability for outcomes not just analysis or recommendations.
• Collaboration & Partnership: Builds trust-based relationships with Operations Underwriting Technology and Risk partners.
• Attention to Detail with Strategic Perspective: Maintains precision while keeping broader operational objectives in focus.