Road Supervisor Tri Delta Transit

Road Supervisor - Tri Delta Transit

Hourly Wage Range: $28.50 $38.00

Role Purpose:

The Road Supervisoris responsibleforsafelymonitoringvehicle operations. The primaryobjectiveof the Road Supervisor is to ensure operators are providing a safereliableand friendly transportation to supervisingoperators which may include recommendations for hiring performance evaluation training work allocation and problem organizing and conducting classroom and behind-the wheel(BTW)training sessions.

Knowledge and Experience:

• High School diploma or equivalent
• MustPossess a validCaliforniaCommercialDriversLicense (Class BCDL withpassenger endorsement& air brake endorsements).
• Acurrent Verification of Transit Training (VTT) certificateisrequiredprior toparticipatingin revenue service
• Must providea currentDrivers Recordto verify an acceptable driving record.
• Atminimum of 2 yearsof experiencerequiredas afull-timeoperator
• Knowledge of project specific vehiclescomponentsand data/communications systems
• Knowledge of State and Federal regulations and corporate safety programs and policies
• Strong customer service attitude
• Ability to read write and speak English
• Ability to communicate effectively and work with all departments
• Ability to work independently and objectively
• Intermediate knowledge and experience of Microsoft Office Suite

Skills:

• Excellent planning and leadership abilitiesâ
• Excellent communication and interpersonal skills
• Must be detail oriented
• Self-motivated
• Ability to de-escalate situations/ incidents with passengers employeesandthegeneral public
• Ability to make decisions manage changeand time
• Strong analytical and reporting skills
• Transportation Dispatching Software knowledge desired

Key Accountabilities:

Road Supervisor

• Oversee driver and vehicle operations. Enhance customer service support drivers during revenue service respond to accidents or incidentsmonitorcondition of bus stops assess operating conditions and on-time performance and conduct passenger counts or surveys.
• Responsible for regularly checking functionality of on-street real-time signage. Any equipment thatappears to bemalfunctioning must be reported to ECCTA staff in writingimmediately.
• Successful completion ofKeolisOperator Training Reasonable Suspicion TrainingandCustomer Service Trainingin accordance withthe goals andobjectives
• Assistacross theentireservice areabased on business needs. High ridership locations specifically Antioch BART and Pittsburg-Bay Point BART stations and Los Medanos College Pittsburg Campuswill be attendedduring at a minimum peak service times.
• Shallconduct a minimum of 30 ride-alongsand/or road observations per month. These observations are essential to promote safe driving behaviors and ensure driver compliance with operational policies.
• Road observations involve supervisorsmonitoringdrivers in real-time while theyoperaterevenue service along assigned routes. The primaryobjectivesinclude verifying adherence to safety protocolsevaluatingon-time performance confirmingheadsignaccuracyidentifyingoperational issues and providing constructive feedback to drivers.
• All observations must be formally documented and documentation must besubmittedto ECCTA upon request.
• First line of response in service delivery for incidents and accidents.Mustrespond to accidentsandmustfollow all reporting policies and be willing to have flexibility with schedule and/or work split shifts weekends and holidays.
• Monitoroperatorsin servicetoensuretheymeet uniform and equipment standards and are in possession of proper licensing and certifications.
• Assistdispatch staff with vehicle change outs that occur in the field
• Provide feedback to safety and operations departments on service items that affect safety and performanceidentifypotential safety hazards and provide feedback to be incorporated into daily operations procedures
• Follow company safety and operational rules and procedures
• Ability to work under stress and meet strict timelines
• HandleSpecial Event management
• Monitor AM and PM Pull-Outs and Pull-Ins
• Inspects vehicles for damage and compliance with safety standards
• Coach employees based on onboard surveillance technologyand observation in the field
• Maybe assigned tooperatea vehicleor dispatch servicein an emergency
• Makes regular observations of operators to ensure high-quality service provision
• Supports operations at transfer centers and other high passenger-volume locations to ensure smooth service delivery and high customer service
• Supports investigations of passenger concerns
• Respectfully enforcesKeolis andECCTAs policies and procedures as well as the code of conduct
• Accountable for driver group safety performance
• Conducts field supervision of theoperatorsto assess performance and competence
• Prepares and delivers regular driver scorecard results coaching drivers to ensure continual improvement
• Accountable for theoperatorscontribution to the overall customer experience
• Assistsin the investigation of and response to customer comments
• Buildsa positive relationship withtheoperators
• Addresses driver performance issues providing coachingwhen appropriate
• Acts as liaison between drivers and other departments

Training

• May provide behind-the-wheel(BTW)training for new operators and trainees
• Conducts on-board evaluations and in service training to operators according to schedule and/or need
• ProvidesBTWretraining as directed
• Evaluates new operator driving skills usingappropriate checklistsand evaluation forms.
• Providesappropriate feedbackto new operators
• Servesas role model and mentor to new operators
• Identifiesretraining needs
• Recognizes andreportssafe and unsafe acts / conditions to Management.
• Provides feedback to SafetyManager Assistant General ManagerTraining Manager and otherappropriate staffregardingtraining needs
• Assiststraining department inidentifyingadditionalor refresher training needs based on current trends within the employee base
• Other duties as assigned

Physical Demands and Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Mostwork isaccomplishedoutside in both extreme heat or cold or in a vehicle. May be exposed toloud noise and fumes associated with transit vehicles and facilities.Indoor work isaccomplishedinside in air-conditioned or well-ventilated facilities. May perform physical activities that require considerable use of the arms repetitive hand-wrist motion legs and moving the whole body such as climbing lifting balancing walking stooping and handling of materials. The employee isgenerally subjectedtolong periodsspent sitting driving standingwalkingor looking at a computer screen/electronic device.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations employment for safety-sensitive positions will be contingent upon passing apre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also becontingent upon completion of abackground check consistent with applicable federal state and/or local laws.
• Safety commitment: Safety is a way of life atKeolis. By placing safety first we ensure the wellbeing of our employees customers and communities. Together we canbecome the safesttransportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities wherewe operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race color sex religion age creed marital status national origin ancestry physical or mental disability sexual orientation pregnancy status genetic information veteran status gender identification or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process please contact . Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization:Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits opportunities for development and growth throughout an exciting and rewarding career and the safest work environment possible.

Required Experience:

Manager