Founding Business Operations Panora (backed by Hexa)

About Panora

Panora is building a suite of AI-powered agents for insurance brokers - a highly regulated and operationally complex industry.

Our ambition is to become the AI Operating System for brokers in Europe: automating high-friction workflows while improving compliance advisory quality and client relationships.

The product is already live with brokerage firms across France and Belgium with AI assistants in production (quotation automation contract comparison coverage analysis compliance checks document generation).

Panora enables brokers to save hours every week reduce analysis time by up to 70% and focus on what truly matters: advising clients .

Founded by Diane ex-VC with a strong operational background and Fabian repeat founder and product-driven AI engineer. Panora is backed by Hexa (formerly eFounders) the startup studio behind Aircall Spendesk and Front.

We are entering a key phase of scaling and industrializing our AI platform.

Were now looking for builders who want to work at the intersection of insurance operations product and AI.

Why this role exists

Insurance is complex operational and full of nuance it cannot be built through abstraction alone.

As our Founding Operations (Insurance) you will work directly with brokers product and AI systems to help translate real-world insurance workflows into a product that actually works in practice.

This role is not for you if you are looking for a traditional operations role focused on process execution or coordination.

You will help shape how insurance knowledge is structured interpreted and used inside an AI-native product.

Your role

Design partners & insurance discovery

• Onboard and work closely with our broker Design Partners

• Deeply understand insurance products guarantees underwriting logic and policy lifecycles

• Capture how brokers actually reason about risks pricing and coverage decisions

• Identify edge cases exceptions and non-standard situations early

Solution configuration & product setup

• Configure and parameter the Panora solution for design partners

• Translate insurance rules products and workflows into system configurations

• Ensure the product setup accurately reflects real insurance constraints

• Identify gaps between real-world insurance needs and current product capabilities

AI prompts & intelligence improvement

Actively contribute to the improvement of AI prompts and reasoning models

• Test iterate and refine prompts to better reflect insurance logic and broker judgment

• Analyze AI outputs and identify where insurance nuance is missing or misunderstood

• Work closely with product and engineering to improve output quality relevance and reliability