Lexus Service Experience Coordinator
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Job Location:
Chantilly, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Lexus Service Experience Coordinator
Position Overview:
We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications scheduling service appointments and delivering a premium customer experience that reflects the Lexus brand.
Key Responsibilities:
- Handle inbound calls emails and online service inquiries in a timely and professional manner
- Schedule and confirm service appointments efficiently using dealership systems
- Conduct outbound calls for appointment reminders follow-ups and service campaigns
- Provide accurate information regarding services pricing and availability
- Maintain consistent communication with service advisors and technicians
- Ensure all customer interactions align with Lexus luxury standards and customer satisfaction goals
- Log and track customer interactions in CRM systems
- Assist in improving customer retention and service department performance
Qualifications:
- Previous BDC call center or customer service experience (automotive preferred)
- Strong communication skills (verbal and written)
- Excellent phone etiquette and active listening skills
- Ability to multitask and manage high call volumes
- Basic computer proficiency (CRM systems scheduling tools etc.)
- Positive attitude and team-oriented mindset
Preferred Skills:
- Experience in a dealership environment
- Familiarity with automotive service processes
- Sales or upselling experience is a plus
What We Offer:
- Competitive pay
- Health dental and vision insurance
- Paid time off and holidays
- Career growth opportunities within the dealership
- Training aligned with Lexus customer service standards
Required Experience:
IC
About Company
SUMMARYLooking for a job that combines competitive pay with good culture? Are you a car enthusiast and have experience working in a fast pace environment? Are ...
