Manager II, Federal Support Engineering Denver

We are Datadogs in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers who operate within some of the most highly regulated and security-constrained environments. As a Manager 2 you will be coaching and mentoring support engineers and collaborating across teams to achieve excellent customer and organizational results.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

• Manage develop coach and mentor Federal Support Engineers and/or people managers and their teams who respond to client requests reproduce and troubleshoot issues and dive into Datadogs 1000 integrations
• Act as the owner for your teams accountability and performance - managing performance reviews performance plans and any employee relations issues for your direct reports
• Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity process or procedure
• Partner with Engineering Product Managers AEs and CSMs teams to oversee the GovCloud Feature requests and Product quality.

• Work with Federal Support Director on hiring onboarding successful training and retaining top talent
• Guide the team through technical-training certificates additional learning and development needs

• Drive projects or initiatives to improve team productivity process or procedure

• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Who You Are:

• 3 years of Management Experience in Technical Support Solutions Engineering or a related technical customer-facing function
• Passionate about people management and mentorship with previous experience leading a team including managing other managers
• Self-motivated detail-attentive and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
• A tinkerer with some programming experience and a basic knowledge of Linux

• Able to handle a rotating pager/oncall schedule for incidents and business critical issues

• Active contribution to open-source projects (code bug reports etc.) and the Engineering Community (Meetups etc.)
• Able to work onsite in an office location at least 3 days a week

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development product training and career pathing
• An inclusive company culture able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

To conform to U.S. export control regulations candidates should be eligible for any required authorizations from the U.S. Government.

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