IT Field Technician

Job Summary

S&G Stores is hiring an IT Field Technician to support and maintain technology across a large network of retail and fuel locations. This is a field-based role focused on hands-on troubleshooting installations and maintaining uptime across store environments. The ideal candidate is comfortable working independently in the field handling a mix of networking system support and hardware-related tasks.

Responsibilities

• Provide on-site IT support across store locations based on incoming tickets
• Troubleshoot network connectivity issues (VPNs firewalls VLANs routing)
• Support Windows environments including user accounts devices and Microsoft 365
• Assist with basic server and domain-related tasks (user accounts permissions policies)
• Install and maintain security camera systems and related hardware
• Troubleshoot POS systems and back-office PCs
• Assist with new store setups device deployments and infrastructure upgrades
• Work with internal teams and vendors to resolve technical issues
• Ensure systems remain operational and minimize downtime

Required Qualifications

• Experience in IT support networking or system administration
• Strong understanding of:
• TCP/IP DHCP DNS
• VPNs VLANs and firewall basics (Fortinet experience is a plus)
• Windows OS Active Directory and Microsoft 365
• Ability to troubleshoot hardware network and system issues independently
• Valid drivers license and willingness to travel regularly

Preferred Experience

• Experience with POS systems (e.g. Gilbarco Passport or similar)
• Experience with security camera systems and installations
• Experience with Windows Server Active Directory and Group Policy

Schedule & Expectations

• Standard workweek with on-call rotation
• Availability required for occasional weekends and holidays as part of support coverage

Work Environment

• Field-based role supporting multiple store locations
• Work is assigned based on ticket demand and operational needs
• Fast-paced environment with a mix of networking hardware and support tasks

Compensation & Benefits

• Hourly Pay: $22 $28 (based on experience)
• Overtime available based on operational needs
• Company vehicle and fuel provided
• Opportunity to gain hands-on experience across networking infrastructure and multi-site systems