Primary Details

Senior Complex Claims Adjuster - Natural Resources

• London

• Permanent full time(hybrid)

The opportunity

This is an exciting opportunity to join our London based Complex Claims team as a Senior Natural Resource Claims Adjuster.

About QBE

At QBE we get to the heart of what matters for our we do it all with a human touch.

Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the worldAspart of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.

Your new role

Reporting to Complex Claims Manager you will oversee the examination evaluation and processing of complex Claims estimates and paid Claims values ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy.

Duties and responsibilities

• Manage a portfolio of complex highvalue and/or highexposure claims from notification through to settlement or closure

• Take ownership of claim strategy including investigation scope expert appointment reserving philosophy and settlement approach.

• Lead and coordinate detailed claim investigations including appointed experts and follow Market loss adjusters forensic accountants engineers surveyors and legal counsel as required.

• Develop and maintain good client relationships with the insured agents service providers and the general public.

• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.

• Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.

• Contribute to the development of appropriate strategies processes and procedures for the Claims operation to support the delivery of business targets.

• Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.

• Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.

• Maintain efficient handling of own caseload to ensure the prompt timely and effective handling of Claims.

• Resolve customer service issues to ensure their prompt and timely resolution.

• Assist developing younger colleagues to ensure the overall output and quality of the service provided by the team is within specified levels.

• Motivate and develop younger members of the team by demonstrating good leadership behaviours and through the use of management best practices to enable the development of staff to support the achievement of business goals.

Having the right to work in the UK is a requirement for this may consider sponsorship at its discretion.

About you

• Extensive knowledge of Energy Claims.

• Experience working with complex and/or high value claims.

• Excellent Investigative skills

• Current knowledge of compliance regulatory and statutory requirements

• Excellent communication negotiation skills

• Effective presentation skills

• Relationship Management skills

• Able to use MS Office applications Word Excel Access

• Able to produce MI and detailed reports at various levels

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.

• Flexible working-balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.

• Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.

• Private medical insurance we fund fully comprehensive private medical cover for you and all the family.

• Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.

• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.

• Sustainable investing- we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint by investing more ingreen businesses than the broader market so your savings are looking after the planets future as well as your own.

• Cycle-to-Work benefit from regular exercise whilst making your commute greener and cheaper select and bike and/or accessories up to the value of 5000.

To learn more about benefits of working with us click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the YearWinner: Reinsurer of the Year - QBE Re Winner: ESG DiversityEquityand Inclusion Initiative of the Year

• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

To learn more about our achievements clickhere

How to Apply

Ifyourelooking for a career thatcombines yourexpertiseand your empathyclickApplytoday.

Your career. At the heart of it.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.