Intake Coordinator, Safe STAY

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972 The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian gay bisexual queer transgender nonbinary immigrant and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed valued and supported. As the beacon for our regional LGBTQ community we actively recommit to being a more vibrant bold innovative safe and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life focusing on our deeply held values of equity social justice and client-centered trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

POSITION SUMMARY

Under the direction of the Youth Housing Services Manager the Intake Coordinator serves as the initial representative and point of contact for residents of the Safe STAY Wellness Center a 43-bed semi-congregate emergency shelter for 18-24 year olds in the City of San Diego as well as external clients seeking housing support this role the Intake Coordinator will ensure that program participants are linked to internal and external resources prioritizing resources that enhance the well-being of LGBTQ transitional-age youth.

PRIMARY ROLES & RESPONSIBILITIES:

• Perform Outreach services including responding to web and phone inquiries for services initial assessment and screening for eligibility for The Centers Youth Housing programs.
• Collaborating with coordinated street outreach partners and participating in coordinated street outreach events.
• Serve as the primary receptionist for the Safe STAY Shelter by welcoming clients visitors and staff and directing them appropriately in a courteous and professional manner.
• Manage and coordinate the referral process from external providers ensuring a smooth transition from external services into the shelter environment.
• Remain calm composed and professional when interacting with individuals who may be distressed agitated or experiencing crisis situations.
• Maintain thorough knowledge of internal and external community resources.
• Provide linkages to emergency shelters drop-in centers and other relevant resources.
• Maintain timely and accurate documentation of participant services including case notes.

Required Qualifications:

• Professional Experience: 1-2 years of experience providing customer or guest services
• Professional Skills:
  • Teamwork and collaboration
  • Optimism and having a growth mindset
• Language Skills: English
• Other Qualifications: Valid CA drivers license relevant car insurance and personal vehicle to drive for job-related tasks

preferred QUALIFICATIONS:

• Education: Bachelors degree preferred
• Professional Experience: 1 year in a direct-service role serving LGBTQ youth who have experienced housing instability
• Technical Skills: Microsoft software proficiency-Word Excel Teams and Outlook
• Language Skills: Spanish
• Other Experience:
  • Personal experience with mental illness homelessness and/or in recovery from substance use
  • Personal experience with child welfare and/or juvenile justice systems

WORK LOCATION:

• On-site in the office with occasional work outside of the office in the community.
• Office in the East Village Neighborhood in the City of San Diego.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $23.00 - $23.50 per hour and is commensurate with experience. This is a Part-Time Regular Non-Exempt position working an estimated 20 hours per week.
• Benefits: The CENTER offers a robust benefits package inclusive of Competitive Pay Scales 401(k) Retirement Plan (with company match) Full Medical Dental Vision and Chiropractic Health Coverage Out-of-Pocket Optional Coverage for Spouses Domestic Partners and Dependent Children Full-time and Part-Time Schedules Generous Vacation and Holiday Benefits Professional Training & Development Experiences Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Required Experience:

IC