User Experience Researcher

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As a member of CIBCs Digital UX Research team the User Experience Researcher is responsible for contributing to the user experience of CIBCs digital properties. In this role youll use a variety of UX research techniques in collaboration with other members of the UX Research Team UX Designers Product Owners and Strategists to help improve the experience of CIBCs digital you will assist in recording and summarizing research findings and presenting the analysis in compelling formats that are easy to understand and action.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How youll succeed

• User Research and Testing: Youll assist and perform generative and evaluative user research using a variety ofmethods incollaboration with other researchers (one-on-one interviews surveys usability testing card sorting analytics analysis).

• Data Analysis Interpretation and Presentation: Youll help analyze qualitative interview data using coding and quantitative survey results using statistical methods to surface will help in the planning execution analysis and presentation of studies to various stakeholders interpret research findings and explain them in a way thats easy to understand to help build empathy.

• UX Research Tools: You can demonstrate experience in or knowledge of Excel and surveying methods. Any knowledge of using a UX research platform such as UserTesting UserZoom or Figma/Figjam would be considered an asset.

• Communication: You have excellent verbal and written communication skills to effectively articulate ideas and opinions that involve research interpretation and assessment. Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes.

• Process Improvement: You enjoy the process of reviewing current processes and identifying improvements that will optimize or improve standards

Who you are

• You have a degree in Human-Computer Interaction Psychology Sociology Cognitive Science Information Studies Anthropology or a related field.

• You can demonstrate 1 to 2 years of work experience with qualitative and quantitative research methods in the areas of survey design

• You have attention to detail with an ability to summarize findings and identify trends.

• You have clear communication skills with strong interpersonal written and oral communication skills. You have strong critical thinking organizational and problem-solving skills

• Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• Values matter to you. You bring your authentic self to work and live our values - trust teamwork and accountability.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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