Technical Support Analyst

• Define map and maintain EHR position structures including roles preferences and security groups
• Monitor and enforce access controls to ensure users have appropriate permissions based on job functions
• Support and help automate user provisioning and deprovisioning processes
• Conduct internal security audits to identify and mitigate risks and vulnerabilities
• Develop and maintain security policies procedures and application guidelines
• Assist in creating and maintaining security documentation and downtime procedures
• Investigate and respond to EHR-related security incidents ensuring timely resolution and reporting
• Collaborate with cross-functional teams to integrate security into system updates enhancements and third-party applications
• Monitor user activity and behavior to identify trends anomalies or potential threats
• Support internal and external audit processes related to EHR security
• Participate in system upgrades security patching and ongoing maintenance activities
• Contribute to domain strategy and continuous improvement of the EHR security environment
• Stay current on emerging threats regulatory changes and industry best practices
• Provide Tier 1 support to end users for EHR security and access-related issues

Required Qualifications:

• 5 years of strong understanding of Oracle Health EHR and security
• 5 years of analytical problem-solving and troubleshooting experience related to Cerner/OHPAC security and access issues
• 5 years of excellent communication and collaboration skills working with IT teams compliance officers and end users
• 5 years of application support experience
• 3 years of ability to manage multiple competing priorities and multitask in a fast-paced environment
• 3 years of demonstrated commitment to delivering exceptional customer service to users with varying technical knowledge

Preferred Qualifications:

• 3 years of understanding of HIPAA HITECH meaningful use and other healthcare security regulations
• 3 years of experience with Active Directory (AD) single sign-on (SSO) multi-factor authentication (MFA) and identity management solutions
• 3 years of knowledge of Discern and CCL
• 5 years of familiarity with healthcare IT infrastructure including networking firewalls and database security