Service Operations Advisor

Service Operations Advisor (Learner)

Reference number: JR254637

Location: Our office in Birmingham

Working pattern: Full Time 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Grade: K2

Salary: 26228 per annum

We are looking for a Service Operations Advisor (Learner) to join our team.

Role summary

As the Service Operations Advisor you will be a key part of our team in building and maintaining strong relationships with learners offering support and guidance throughout their journeys.

A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role

• Proactive and personable with a desire to make a difference.

• Service-driven and focused on providing an excellent experience.

• Excellent all-round communication skills.

• Good IT skills and computer literacy.

• Organised and able to manage a significant workload whilst maintaining a high level of attention to detail.

• Experience in solving challenges at short notice.

• Ability to work independently and as part of a wider team.

• Able to work flexible hours.

• Target driven and focussed.

• AI curious.

• Experience of working in a customer focused environment.

• Experience of working in examination or computer-based testing environments is desirable.

• Experience of health and safety requirements in a similar establishment is desirable.
  

What we do

Kaplan Professional is a leading provider of apprenticeships accountancy / tax / finance & banking courses and professional assessments. For almost 80 years weve helped shape the development and careers of finance professionals.

We are part of the Kaplan group one of the worlds largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1000 school districts colleges and universities professional bodies and over 10000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed so we truly live and breathe our values: act with integrity grow knowledge empower & support create opportunity drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity equity and inclusion - of culture experiences perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator partner and employer Kaplan is committed to promoting an equitable world in which diverse talent can develop advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live breathe and celebrate our values - they drive what we believe in how we behave and guide us in creating a culture of success.

Act with integrity

Empower and support

Create opportunity

Grow knowledge

Drive results together

What we offer

As well as a competitive salary transparent pay structures hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:

28 days annual leave option to purchase more

Season ticket loan and cycle to work scheme

Big discounts on Kaplan courses for you and your family

Private medical income protection and life insurance

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Tuesday 12th May 2026. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including childrens barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young addition to the DBS check for roles that include teaching or coaching a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

Our Suitability of Ex-offenders Policy is available on the careers page of our website .

Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .

Disability Confident Scheme

As a Disability Confident employer we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.