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TR Solutions Analyst

Location: Prague Czech Republic

Contract: Full Time Hybrid

Position Summary

The TR Solutions Analyst supports the delivery of Total Rewards services with a primary focus on benefits and leave administration. The role ensures accurate timely and compliant case resolution while delivering a positive employee and manager experience. The position works closely with internal stakeholders and external vendors to support statutory and company-provided benefits.

Key Responsibilities

Case Management & Benefits Administration (Approx. 90%)

• Manage and resolve Total Rewards cases related to benefits and leave administration with a focus on accuracy timeliness and customer satisfaction
• Proactively monitor cases to identify risks delays or quality issues and escalate when needed
• Ensure compliance with Total Rewards policies processes and applicable legislation
• Handle complex and confidential employee and manager inquiries
• Promote and support self-service solutions to improve resolution speed and customer experience
• Deliver services in line with agreed SLAs and performance metrics
• Benefits & Leave Administration
• Support delivery of statutory and company-provided benefits and leave programs
• Coordinate with third-party vendors to ensure service delivery and adherence to agreements
• Support annual and special enrollment activities
• Participate in audits to ensure data accuracy and compliance
• Support implementation and communication of changes to benefits programs or policies
• Identify and recommend operational process improvements
• Document solutions and contribute to knowledge management resources
• Participate in Total Rewards cadence meetings and flag risks or market nuances

Projects & Continuous Improvement (Approx. 10%)

• Own assigned recurring activities (e.g. Year End CBA-related activities)
• Support Total Rewards projects and continuous improvement initiatives
• Perform ad-hoc compensation-related tasks as required
• Support benefits-related activities for acquisitions divestitures or restructures
• Perform other duties as assigned

Key Stakeholders

• Internal: Employees and Managers Global Services teams Corporate Total Rewards BUHR partners
• External: Benefits and leave vendors

Required Qualifications

• Bachelors degree education in HR Organizational Development Psychology or related discipline or equivalent experience.

• 24 years of relevant HR Total Rewards or benefits administration experience

• English proficiency plus one additional local language as advantage.

• Additional language skills are considered an advantage particularly French or Nordic languages

• Experience in healthcare or another regulated industry

• Basic knowledge of HR domains (Benefits Compensation Payroll HRIS)

• Experience with case and knowledge management tools (e.g. ServiceNow SFDC)

• Experience working with Workday

• Strong customer service mindset with attention to detail

• Ability to handle confidential and sensitive information professionally

• Strong organizational prioritization and follow-up skills

• Analytical mindset with focus on accuracy and quality

• Clear and professional written and verbal communication skills

• Ability to work effectively in a fast-paced team-based environment

• High level of discretion integrity and professionalism

• Proficiency in MS Office and ability to learn new HR systems

• Continuous learning mindset and strong work ethic

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location where the actual amount is based on the employees and companies performance of the previous calendar year or sales commissions. Moreover we offer vacation days parental leave for a minimum of 12 weeks bereavement leave caregiver leave volunteer leave well-being reimbursement programs for financial physical and mental health. We also offer service anniversary and recognition awards and subject to the terms of their respective plans employees - and in some locations eligible dependents - can participate in several insurance plans. For more information visit Employee benefits Supporting well-being & career growth Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.