Manager, Security & IT

Knak is a mission-driven company

Why Because our time is limited our competition is fierce and our margin for error is small. For us to have the greatest impact on the world we need to be laser focused on our core mission which is...

Empowering people to be creative.

Thats why Knak exists.

We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful yet easy to use creation platform.

Our industry leading SaaS solution is built by Marketers for Marketers. We know that its the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient while improving conversion rate of their campaigns and helping them stay on brand.

Oh and we have a bit of fun while doing it too!

The Role

Were looking for a Manager Security & IT to lead Knaks security and compliance programs while overseeing the companys internal IT operations and support function.

This role is first and foremost a security and compliance leadership position. Youll serve as Knaks subject matter expert on security frameworks governance risk management and organizational security practices. At the same time youll manage the operational IT function by overseeing priorities workflows vendors and team support to ensure employees have a secure and reliable technology experience.

You do not need to be the most technical IT expert in the room. Instead were looking for someone who can lead with strong judgment prioritize effectively drive accountability improve processes and partner cross-functionally to scale secure operations across the business.

This role will directly manage the IT function and act as the bridge between security compliance and day-to-day IT operations.

Your Responsibilities

Security & Compliance Leadership

• Lead and evolve Knaks security and compliance programs across the organization
• Own security frameworks and compliance initiatives including SOC 2 and ISO27001
• Oversee continuous control monitoring remediation tracking audit readiness and compliance reporting
• Partner with internal stakeholders and external auditors to support successful audits and ongoing compliance efforts
• Develop and maintain security policies standards procedures and internal documentation
• Monitor organizational security risks and provide visibility and recommendations to leadership
• Support Governance Risk and Compliance (GRC) initiatives and ongoing program improvements

Security Awareness & Cross-Functional Enablement

• Build security awareness across the company through training education and communication
• Partner with teams across Engineering Product Operations and Leadership to promote secure practices
• Help drive behavior change and accountability around security and compliance responsibilities
• Act as a trusted advisor on security best practices and operational risk

IT Operations Management

• Manage and prioritize the day-to-day IT support function and employee technology experience
• Lead and support the IT function providing direction prioritization and coaching
• Oversee onboarding and offboarding processes access management hardware provisioning and SaaS administration
• Ensure reliable operation of internal systems collaboration tools and core business applications
• Partner with external vendors and managed service providers to support infrastructure endpoint management and operational needs
• Help improve IT processes documentation and operational scalability as the company grows
• Balance security best practices with employee productivity and usability

What You Should Have

• 35 years of experience in security compliance governance risk management or related operational leadership roles
• Strong understanding of SOC 2 security and compliance framework.
• Experience leading cross-functional initiatives and driving accountability across teams
• Previous people management or team leadership experience
• Ability to manage operational priorities and coordinate IT support functions effectively
• Familiarity with modern workplace technologies and SaaS platforms such as Google Workspace Microsoft 365 Okta Slack and Zoom
• Strong communication organizational and stakeholder management skills
• A practical solutions-oriented approach to balancing security risk and business needs
• Experience working in SaaS technology or high-growth environments

Nice to Haves

• Security certifications such as CISA CISM Security or similar
• Experience supporting SOC 2 or ISO27001 audits
• Familiarity with endpoint management identity and access management or IT operations workflows
• Experience working with external IT vendors or managed service providers
• Exposure to scripting or automation tools such as PowerShell or Bash

What We Offer

At Knak we have four foundational pillars. Culture customers product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart positive and who want more than the typical nine-to-five offers.

We offer an extremely rewarding second to none work environment as acknowledged by Ottawas Best Places to Work 2025! We show our investment in our people through our competitive salaries equity in the company great benefits paid vacation Life leave days (because life happens) team lunches and off-sites and most importantly our commitment to YOUR career growth.

If this sounds like something youre looking for then wed love to hear from you!

If you dont see yourself fully reflected in every job requirement listed on the posting above we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientations and life experiences to apply. Knakbelieves in creating an inclusive barrier-free working environment. If you require ANY accommodation to the interview process please contact .

At Knak our recruitment process includes AI screening for keywords and minimum qualifications as well as video interviews which are transcribed with AI. Humans are still at the core of our decision making!

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