Sr Fraud Analyst III Fraud Referral

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy

LOB Specific Information:

The Fraud Referral Sr Fraud Analyst III role is responsible for:

• Completing thorough enhanced reviews on enterprise fraud referral cases and taking appropriate action based on facts observed within the review and characteristics of the case received.
• Conducting complex research which includes completing a reasonable investigation and analysis of facts and documentation received within the case
• Reviewing bank systems of records and public records searches.
• Evaluating all evidence in order to determine fraud and mitigate risk

Enterprise Job Description:
This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls taking action based on complex transaction characteristics or suspicious documentation and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions proactively identifying and escalating concerns/issues with a sense of urgency and delivering solutions while focusing on retention and re-establishing customer confidence.

Enterprise Responsibilities:

• Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
• Prepares reports for suspicious activity escalating concerns to senior management as required
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
• Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence

Required Qualifications:

Minimum 1 year of Fraud Referral experience/Client Protection identifying and mitigating fraud

Detail oriented with strong analytical and organizational skills

Strong time management skills

Ability to influence without direct authority

A high impact person who exhibits forward thinking promotes team effort and demonstrates initiative

Strong oral and written communication skills

Can work with little direction and able to multi-task

Ability to shift priorities quickly

Proficiency/Experience using MS Excel Word

Experience interacting with Customers in a professional and empathetic matter

Active listening skills to develop information understand situations

Desired Qualifications

2 years of Fraud Referral experience

Skills:

• Analytical Thinking
• Attention to Detail
• Due Diligence
• Investigation Management
• Research
• Collaboration
• Policies Procedures and Guidelines
• Regulatory Compliance
• Relationship Building
• Written Communications
• Business Case Analysis
• Business Intelligence
• Credit Documentation Requirements
• Data Collection and Entry
• Underwriting

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: