IT Business Analyst II

Agency

Department

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11000 students from 47 states and 54 foreign nations. We employ over 1400 full-time and 2000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees including doctoral programs. As a member of the Texas A&M University System TAMU-CC benefits from a range of resources increased visibility and influence and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CCs beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern attractive and state-of-the-art classroom buildings and support facilities.

PURPOSE

The IT Business Analyst II serves as a liaison between business units and technical teams to align technology solutions with the Universitys goals. The Business Analyst II performs advanced analysis troubleshooting and research to support reliable systems while using AI-assisted tools to streamline workflows enhance analysis and improve service delivery.

FUNCTIONAL AREAS 1: Analytical 40%

• Coordinate the assessment of business needs through stakeholder interaction mapping of current and future business processes and identifying opportunities for improvement including the use of AI-assisted analysis tools.

• Develop Business Requirements Documentation (BRD) and Business Process Review documentation for application modifications leveraging AI to draft refine and validate documentation.

• Develop unit test plans and assist in developing with the business owner UAT test cases based on business requirements and process flow documentation including AI-supported test case generation.

• Investigate issues perform root cause analysis and track issues through resolution or escalation utilizing AI tools for pattern recognition and data analysis where appropriate.

• Participate in Business Process Management initiatives to collect and analyze metrics to improve processes incorporating AI-driven insights and predictive analytics.

• Consult with management and the Business Analyst team to ensure alignment with system design principles and emerging AI-enabled solutions.

FUNCTIONAL AREA 2: Tactical 30%

• Serve as point of contact for customers and IT staff regarding complex questions or requests including guidance on AI-enabled solutions.

• Act as liaison between requesting departments and IT staff by identifying underlying business needs through stakeholder discussions and AI-assisted discovery tools.

• Execute and coordinate unit testing and assist business owners with User Acceptance Testing (UAT) incorporating AI tools to improve testing efficiency and coverage.

• Create documentation describing upstream and downstream applications including data flow diagrams and logical process flowcharts using AI-assisted diagramming and documentation tools where applicable.

• Develop training materials and assist with Service Desk Knowledge Base documentation related to application changes including AI-generated drafts and content optimization.

FUNCTIONAL AREA 3: Operational 20%

• Assist in development and maintenance of project management documentation leveraging AI tools for tracking and reporting.

• Collaborate with clients and technical teams to resolve system issues affecting supported applications including AI-supported diagnostics and recommendations.

• Support implementation activities including coordination of testing documentation updates and stakeholder communication incorporating AI tools to enhance communication and efficiency.

• Develop document and revise system design procedures test procedures and quality standards including considerations for AI integration and governance.

• Assist in implementation of change management plans including adoption of AI tools and practices.

FUNCTIONAL AREA 4: Other 10%

• May perform duties associated with the IT Business Analyst I classification as needed.

• Maintain professional knowledge through training professional development activities and participation in relevant professional organizations including AI and emerging technology trends.

• Proactively learn and apply emerging technologies including Artificial Intelligence and automation tools to improve project and operational outcomes.

• Ensure responsible ethical and compliant use of AI technologies in alignment with University policies and data governance standards.

• Adhere to established departmental policies procedures and internal controls.

• Perform other related duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelors degree in applicable field or equivalent combination of education and experience.

• Three (3) years of progressively responsible experience in full life cycle of application development.

• Additional education may be considered as substitution for the minimum requirement:

  • Masters degree and 1 year of progressively responsible experience in full life cycle of application development.

PREFERRED QUALIFICATIONS

• Demonstrated knowledge of higher education organizational structures business practices and supporting enterprise systems (e.g. student information systems academic advising student recruitment).

• Experience working with higher education technology platforms such as Ellucian Banner Degree Works Canvas TargetX Navigate Argos or similar enterprise applications.

• Experience using collaboration documentation project management tools and/or AI-enabled tools such as Git/GitHub ServiceNow Visio or AI-assisted platforms.

• Familiarity with AI tools for data analysis process automation documentation generation or decision support.

• Excellent communication analytical facilitation and stakeholder negotiation skills.

• Experience developing and maintaining business and functional requirements documentation including Business Requirements Documents (BRD) Functional Specifications and related system documentation.

• Experience conducting business process reviews performing fit-gap analysis and identifying critical success factors for technology implementations.

NOTE: Employment may be impacted by the Presidential proclamation issued on September 19 2025 and the moratorium issued by Texas Governor Abbott on January 27 2026.

BENEFITS (rules policies eligibility apply)

From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence the Island University is an engaging and rewarding place to work.

INSURANCE:

• Medical

  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

  • Up to 83% of premium covered by the university:

    • Employee and Spouse

    • Employee and Children

    • Employee and Family coverage

• Dental & Vision

• Life Insurance Accidental D&D Long Term Disability Flexible Spending Account and Day Care Spending Account

DUAL CAREER PARTNER PROGRAM

ON-CAMPUS WELLNESS OPPORTUNITIES

Work Life Solutions:

• Counseling Work Life Assistance Financial Resources and Legal Resources

Tuition Benefits:

• Public Loan Forgiveness

• Book scholarships

• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement:

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

• 8 hours of vacation paid time off every month.

• 8 hours of sick leave time off every month.

• 8 hours of paid time off for Birthday leave.

• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.