Application Delivery & Load Balancing Engineer Epic

Role Purpose

Application Delivery & Load Balancing Engineer- Epic will contribute to the design development optimisation and operational management of our Clients Epic EPR solution at the Load Balancing and Presentation layers.  This includes ensuring secure resilient and highperformance access to Epic for clinical and operational users across the users organisation leveraging expertise in Load Balancing technologies (e.g. NetScaler) as well as Citrix VMware Horizon and related infrastructure components to underpin the Epic environment. 

The role ensures that these services are secure resilient and fit for purpose supporting organisational objectives through highquality technical knowledge and experience strong service management practices and the application of recognised engineering standards. The postholder manages complex technical activities related to Epic application delivery and availability alongside Epic experts contributing to platform optimisation strategy and provides expertise in the deployment and management of Load Balancing for secure efficient access. 

The role also supports compliance risk management and continuous improvement across the environment ensuring robust and seamless delivery of Epic services to end users. Provide subject matter expertise for the architecture design and lifecycle planning of end user and application delivery platforms with a keen emphasis on the Epic ecosystem and its associated Load Balancing configurations.

Epic is a leading Electronic Health Record (EHR) system used to securely store and manage patient health information giving clinicians quick access to medical histories test results and care plans to support coordinated highquality care.

Key Responsibilities

Serve as an expert in the support of application delivery and architecture primarily NetScaler (Citrix ADC) as well as Citrix and VMware Horizon presentation platforms.

• Ensure stability and performance of Epic access layers.
• Lead resolution of complex incidents and provide escalation guidance.
• Maintain comprehensive documentation for architectures configurations and support procedures.
• Ensure compliance with security policies and regulatory requirements.
• Oversee certificate management integrations TLS hardening and secure configurations.
• Support risk assessment and mitigation for external access platforms.
• Contribute to development and update of DR strategies
• Lead testing and validation to meet recovery objectives.
• Work with various teams to ensure coordinated service delivery.
• Advise on projects and technical stakeholder access implications.
• Contribute to change governance and execution across platforms.
• Contribute to service enhancements capacity planning technology refresh and tuning.
• Assess emerging technologies to recommend improvements in access reliability and clinician experience.

Technical Competencies

• Deep expertise in Load Balancing e.g. NetScaler as well as Citrix and VMware Horizon presentation platforms. 
• Advanced knowledge of virtualisation identity management certificates and secure platform design.
• Provide technical direction and resolve cross-stack issues.
• Contribute to scalable secure architectures for Epic presentation layer designs.
• Produce high-quality technical documentation.
• Apply best practices and architectural frameworks.
• Stay current on security standards and threats.
• Align activities with compliance requirements.
• Integrate security throughout engineering processes.
• Training on Epic applications available to post holder 

Qualifications :

Qualifications and Experience

Essential

• Deep expertise within Citrix NetScaler/ADC including configuration optimisation and troubleshooting in enterprise environments
• Demonstrable experience delivering highly available lowlatency access at enterprise scale
• Strong understanding of authentication services certificates TLS and secure access patterns
• Strong communication and documentation skills with ability to produce clear technical documentation for diverse audiences
• Proven experience in incident management escalation procedures and resolution of complex technical issues
• Knowledge of change governance change management processes and controlled deployment methodologies

Desirable

• Strong working knowledge of Citrix or Omnissa/VMware Horizon environments and their integration with access platforms
• Professional certifications such as Citrix CCEV/CCPV Citrix ADC or VMware VCP
• Experience in regulated enterprisescale or public sector healthcare Managed Services environments
• Knowledge of ITIL processes structured change management and service management best practices
• Experience with Disaster Recovery (DR) planning testing and validation to meet recovery objectives
• Familiarity with Epic EHR systems and their integration with application delivery platforms
• Experience in capacity planning performance tuning and technology refresh initiatives

Additional Information :

Training on Epic applications available to post holder 

You must be based in the UK and be eligible to pass BPSS checks.

At Telefónica Tech we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age disability gender reassignment marital or civil partnership status pregnancy or maternity race religion or belief sex and sexual orientation. 
 
We are also committed to equity accessible hiring practices and creating an inclusive culture through many means including TogetHer (Womens network) and our Employee Resource Groups which include Diversity and Inclusion Telefónica Tech Pride Neurodiversity ELEVATE (African and Caribbean heritage network) and Sustainability.

 We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch. 

Remote Work :

Yes

Employment Type :

Full-time