Senior Client Care Manager

Summary

We are seeking a dynamic and experienced Senior Client Care Manager to lead and manage our client and caregiver recruitment and retention efforts. This role is responsible for ensuring the delivery of consistent high-quality care to clients while maintaining compliance with organizational policies industry standards and regulatory requirements. The ideal candidate is a strong leader who can balance strategic oversight with hands-on operational development.

Key Responsibilities

• Act as liaison with the Area Agencies on Aging Service Coordination Agencies Managed Care Organizations and Veterans Administration.
• Manage recruitment and retention for Delaware with regards to any recruitment referral management and intake process.
• Manage the recruitment and hiring of potential Caregivers.
• Lead initiatives and the implementation of special projects to advance departmental and organizational goals.
• Ensure all assigned cases have coverage that is aligned with scheduled services.
• Closely monitor approved care schedules to ensure Clients needs are met.
• Monitor and report on quality of care of Clients via follow up conducting satisfaction surveys and coordination with partnering agencies internal staff and Caregivers.
• Ensure the Caregivers qualifications match the Clients Plan of Care.
• Schedule and conduct off site in-home supervisory and customer service visits.
• Conduct new client intakes as needed.
• Create opportunities for new business and clients to grow caseload.
• Create and maintain accurate and up to date Client and Caregiver records in the agencys electronic database system as well as hard copy files as specified.
• Maintain working knowledge of state regulations and industry related information while ensuring 100% compliance with State licensure regulations and JEVS Care at Home policies.
• Participates in planning and implementing quality improvement activities.
• Support agency growth by engaging in client and caregiver outreach identifying opportunities to expand service delivery assist with sales marketing and public relations efforts as assigned.
• Perform outreach functions including attending health fairs community events and other activities as required.
• Perform other duties as assigned

Physical Requirements

May require sitting standing or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 50% required to other JEVS locations home visits and other related functions.

Benefits:

• Heath insurance
• Dental insurance
• Life insurance
• Generous paid time off
• Retirement benefits

The base pay for this position ranges from $57000 to $65000 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Care at Home provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

For more information about JEVS Care at Home please visit our website: