Customer Service Representative

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science with annual revenue of approximately$40 billion. Our Mission is to enable our customers to make the world healthiercleanerand safer. Whether our customers are accelerating life sciences research solving complex analytical challenges increasing productivity in their laboratories improving patient health through diagnostics or the development and manufacture of life-changing therapies we are here to support them. Our global team delivers an unrivaled combination of innovative technologiespurchasingconvenience and pharmaceutical services through our industry-leading brands. For more information please visit.

Position Location:Budapest Hungary

Position Summary:

Based at the new Shared Service Center in Budapest the Customer Service teamareresponsible for supporting our clients throughout the lifecycle includingadministration order management quotations master data.Customer ServiceRepresentativesprovide exceptionalcustomersupport promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

• Provide exceptional customer service experience to our external customersand internal stakeholdersin the field ofadministrationorder management quotations masterdata.

• Processingandfollowup allrelevantrequestswithin the divisions guidelines liaisingwithpartnerfunctions (salesand commercialdistribution finance)tofulfill customers requests orresolve issuestoensuretimelyhandling ofenquiries.

• BecomeproficientinCustomer Relationship Managementsystems.

• Adhere tocompany policies operationalregulationsand departmental training guidelines.

• Deliver on promiseondaily/weekly/monthlykey performance indicatormetrics.Engage in efficiency and productivity initiatives.

• Work on assignments/projectsasrequired by business expectations.

• Consistently apply and meet theprocessexpectationsanddemonstrateattention to operational detailsand leverage required computer systems tomaintainhigh levelof data accuracy and quality.

• Maintainrelevantdaily customer service reports.

• Assess individual customer requirements andifdirect activities to appropriatepartnerdepartments.

• In order tomeet the seasonal requirements of the business it is advisable toparticipatein cross training and cross support activities which involve joining assignments to other customer service teams.

Skills:

• Demonstrate high integrity and compliance.

• Display attention to detail and accuracy.

• Good problem-solving skillsandabilityto multitask undertightdeadlines.

• Mustpossessself-motivation enthusiasm a positiveattitudeand perform as a team player.

• Strong written and verbal communication skillsin English;additionalEuropean languageproficiencyhighly valued

• Good organizational skills and the ability to prioritizeworkloadeffectively.

• Mustdemonstratejudgmentdiplomacy in dealing with internal and external customers.

• Work onowninitiative on daily routine tasks as well as solving system issues.

• Competent Microsoft Office user.

Experience:

• Relevant customer service experienceis preferredinanSSC/multinational/officeenvironmentbut freshgradsare also welcome.

• Experience withERP systemspreferred but not essential.

Education:

• Requires a high school diploma or a Government Body award.ABachelorsDegreeis preferred but not essential candidates with relevant experience and knowledge will also be considered.

Working Conditions:

• This position requires repetitive typingand regular use of a computerplus multiple displays.

• Most of the other physical demands are typicalwiththose associated with an office environment.

• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

What We Offer:

• Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZÉP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support:Enjoy a Medicover health insurance package with health screenings life accident and critical illness insurance as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.

• Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.

• Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminateon the basis ofrace color religion sex sexual orientation gender identity national origin protected veteran statusdisabilityor any other legally protected status.