Visitor Experience Floor Captain- Part-Time
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Visitor Experience Floor Captain Part Time
Museum overview
The Brooklyn Museum is a world-renowned cultural institution dedicated to preserving and showcasing art history and heritage. Our mission is to bring people together through art and experiences that inspire celebration compassion courage and the will to act. Our vision is to serve as an institution where art is a powerful force for personal transformation and social change. Celebrating our differences and learning about our diverse communities through our collections exhibitions and programming is the core of who we are and what we do.
We are committed to creating and cultivating a community of talented passionate people who are inspired to make the Museum an important hub of community activity and a great global destination. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect. Read more about our story here.
About the role
The Visitor Experience Floor Captain plays a crucial role in supervising and supporting Visitor Experience Associates as a collaborative leader. The ideal candidate will excel in customer service cash handling and enforcing museum policies with empathy and kindness. This role involves both floor dutiessuch as greeting visitors selling and scanning tickets and supporting staffand office responsibilities including customer support via phone and email.
Responsibilities
- Greet visitors and members warmly provide information on exhibitions ticketing policies and events and ensure a welcoming and informative experience.
- Proactively engage with visitors to make recommendations and enhance their experience.
- Oversee ticket scanning manage lines monitor special exhibition entry and handle visitor belongings at Coat Check.
- Check in and out equipment (walkies iPads charging devices) for the team daily.
- Ensure that Visitor Experience Associates breaks are timely and that there is adequate coverage across all staffed locations.
- Assist the Associate Manager with daily updates schedules and tasks related to floor operations including coat check tags and supply inventories.
- Support and assist the Director of Visitor Services with preparing training materials and managing office operations including responding to phone calls and emails regarding exhibitions and general inquiries.
- Continuously train floor associates on museum policies and daily operations. Disseminate information during daily updates and ensure that all associates are informed about logistics for special events.
- Use specialized ticketing software for daily and ticketed exhibition and event sales.
- Maintain the cleanliness and safety of front desk areas coat check equipment and personal workspace. Keep an inventory of supplies and materials.
- Conduct surveys and ensure they are carried out by floor associates. Promote the importance of surveys motivate the team to engage with visitors and encourage participation to gather valuable feedback.
- Perform other duties reasonably related to the responsibilities described above
Requirements:
- Minimum of 28 hours per week.
- Friday Saturday and Sunday are mandatory days. Fourth day to be discussed.
- Additional shifts to work special events outside regular museum hours.
- Work collaboratively with a team of Floor Captains serving as a role model and providing support as both a leader and a team player.
- Uphold the museums mission to deliver inclusive and compassionate customer service. Strong communication organizational skills and the ability to remain calm under pressure are essential.
- Effective communication and training skills are required. Floor Captains will use FAQ and training documents to answer questions and must carefully handle email inquiries and collaborate with colleagues to provide excellent service.
- Experience with cash handling is necessary; knowledge of our ticketing system Tessitura is preferred. Experience in visitor services admissions membership and coat check is also beneficial.
- Passion for and knowledge of the Brooklyn Museums collection exhibitions history mission and programming.
- Ability to lift up to twenty pounds and stand for extended periods.
- Proficiency in languages other than English is a plus.
- High school diploma or equivalent required; interest in an arts-related field is preferred.
Department:Visitor Experience
Reports to:Senior Manager of Visitor Experience
Position Type:Part-time
Union Status:Union - UAW Local 2110
Hourly Rate:$26.00
FLSA Status:Non-Exempt
Schedule:28 hours per week. Friday Saturday and Sunday are mandatory days. Fourth day to be discussed. Additional hours may be required and varied based on special events in the Museum. Working at special events after regular hours of operation is mandatory and will be assigned on a rotating basis. The First Saturday events and quarterly training session are required and mandatory shifts.
Benefit Offerings
The Museum provides competitive compensation along with generous benefits and perks for all eligible offerings may vary based on position type and union status.
- Medical dental vision and life insurance
- 401(k) Savings Plan and Pension Plan
- Generous paid time off including annual vacation leave sick leave and 13 Museum holidays
- Short-term and long-term disability coverage
- Flexible Spending Accounts (FSAs) & Health Savings Accounts (HSAs) for eligible pre-tax health care dependent care and commuter expenses
- Employee Assistant Program
- Free admission to various NYC museums and cultural institutions
- Early access to Museum exhibitions
- Invitations to staff-only programs tours and on-site engagement events
- Opportunities to participate in community initiatives and Museum programs
- 40% discount for staff in Museum shops
- 20% discount at Museum café
- All positions are based in Brooklyn New York with some eligible for a hybrid work schedule (three days on-site / two days remote)
Apply Today
We recognize that its unlikely that any candidate will meet 100% of the desired qualifications for a role. If much of this job description resonates with you we strongly encourage you to apply today. Were committed to welcoming candidates with a wide range of experiences and perspectives especially those who see themselves contributing to our mission to bring people together through art and experiences that inspire celebration compassion courage and the will to act.
Required Experience:
Manager
About Company
The Brooklyn Museum is an art museum located in the New York City borough of Brooklyn. At 560,000 square feet, the museum is New York City's second largest in physical size and holds an art collection with roughly 1.5 million works.
