Assistant Manager Operations
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Setup: Onsite (Cebu)
Qualifications:
- College graduate
- Minimum of 2 years of experience as an Assistant Manager in a BPO/call center environment
- Experience in Insurance or Healthcare
Responsibilities:
- Take charge of the process with dedication swiftly addressing any deviations or challenges and driving continuous improvements to boost overall efficiency and effectiveness.
- Deliver consistent and insightful coaching and feedback empowering team members with the knowledge and skills they need to elevate their performance and make meaningful contributions to team success.
- Support new hires with comprehensive training and guidance ensuring they become productive team members quickly reducing ramp-up time and accelerating their seamless integration.
- Respond to escalations promptly and professionally resolving client or team concerns effectively to maintain positive and trusting relationships.
- Offer valuable insights and guidance on process enhancements and system improvements helping team members adopt best practices and streamline their workflows for peak productivity.
- Engage confidently in client interactions at the supervisor level representing the team with professionalism and addressing client needs or feedback to strengthen partnerships and trust.
