Career Support Senior Manager

TASQ Staffing Solutions

Job Location:

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Working Setup:

100% Onsite (BGC Taguig)

Work Hours:

11PM to 8AM

Responsibilities:

Team Leadership: Inspire and guide your team to success by leading coaching and managing their efforts; Set ambitious KPIs and ensure theyre met; Conduct insightful performance reviews and efficiently manage schedules to keep everything on track.
Operations: Drive engagement initiatives achieve hiring targets monitor key metrics identify and resolve process gaps and manage escalations effectively.
Engagement: Drive successful job matching enhance candidate preparedness coordinate interview schedules and foster lasting relationships.

Requirements:

Bachelors Degree required (or High School diploma with solid professional experience for at least 5 years)
Excellent English communication
At least 8 years experience in contact center/customer care
At least 2 years tenure in Supervisory role
At least years of experience in operations customer support or related fields with senior leadership experience.
Strong experience in account management or as a Client Services Manager is required.
US RPO/volume hiring CRM/ATS use scaling/startup experience.
Deep expertise in process improvement and operational transformation.

Working Setup: 100% Onsite (BGC Taguig) Work Hours: 11PM to 8AM Responsibilities: Team Leadership: Inspire and guide your team to success by leading coaching and managing their efforts; Set ambitious KPIs and ensure theyre met; Conduct insightful performance reviews and efficiently manage schedules ...