Career Support Manager

TASQ Staffing Solutions

Job Location:

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Working Setup:

100% Onsite (BGC Taguig)

Work Hours:

11PM to 8AM

Responsibilities:

Team Leadership: Inspire and guide your team to success by leading coaching and nurturing their growth. Set ambitious KPIs drive performance and conduct insightful reviews while empowering your team to reach their full potential.
Operations: Lead daily operations with precision driving placement success top-notch quality and peak productivity. Track key metrics tackle escalations head-on and continuously refine processes for exceptional results.
Engagement & Account Management: Guide job matching and boost candidate preparedness; nurture strong client relationships; expertly handle escalations; and consistently deliver top-notch service.

Requirements:

Bachelors Degree required (or High School diploma with solid professional experience for at least 5 years)
Excellent English communication
At least 8 years experience in contact center/customer care
At least 3 years tenure in Supervisory role
Proven experience in account management or as a Client Services Manager is required.
US RPO/volume hiring CRM/ATS use scaling/startup experience.
Experience managing KPIs reporting and operational workflows.
Excellent communication and stakeholder management skills.

Working Setup: 100% Onsite (BGC Taguig) Work Hours: 11PM to 8AM Responsibilities: Team Leadership: Inspire and guide your team to success by leading coaching and nurturing their growth. Set ambitious KPIs drive performance and conduct insightful reviews while empowering your team to reach their full...