APAC IT support Technician on an On-Call basis

JOB TITLE: IT support Technician on an On-Call basis

LOCATION: Papua New Guinea Port Moresby

JOB DESCRIPTION:

Job Description:
We are seeking a reliable and customer-focused IT Support Technician to provide on-call technical support to end this role you will be responsible for diagnosing and resolving hardware software and network-related issues in a timely and efficient manner. You will respond to incidents via phone email or ticketing systems ensuring minimal disruption to business operations.

Key Responsibilities:

Break-fix support and maintenance of deployed equipment

Deskside support for end-user devices (desktops laptops mobile devices displays printers etc.)

Comprehensive hands-and-feet support for infrastructure devices printers monitors and scanners including installation relocation and onsite setup. Install Move Add Change and Disposal (IMACD) activities Apple/Mac support

Coordination and participation in asset reconciliation and lifecycle management activities

Requirements:

• Solid understanding of IT systems
• Strong troubleshooting and problem-solving skills
• Ability to work independently under pressure
• Excellent communication skills
• Proactive and solution-oriented mindset
• Flexibility to respond outside standard working hours (on-call availability)