Senior Manager, Technical Account Management

The Opportunity

Join Adobes dynamic team in Germany as a Senior Manager Technical Account Management and play a pivotal role in transforming how the world engages with technology. This is your chance to lead and scale a regional group of TAMs who deliver measurable business outcomes for Adobes enterprise customers across Experience Cloud solutions! You will own team performance operational rigor and executive-level customer engagement partnering with Sales Consulting Support and Product to drive adoption value realization and retention across Central Europe. If you are ambitious enjoy tackling challenges and thrive in a collaborative setting this is the place for you!

What youll Do

People Leadership

• Hire onboard and develop TAMs; promote an inclusive environment centered on continuous improvement
• Optimize coverage capacity and staffing across multi-country portfolios; forecast demand and headcount.
  

Customer outcomes and delivery excellence

• Manage customer concerns and complex programs; drive risk mitigation recovery plans and clear executive communications.
• Drive standard methodology adherence (health plans playbooks value frameworks) and continuous improvement. Ensure success plans adoption roadmaps and executive business reviews are delivered to standard.
• Contribute to TAM methodology tooling enablement and knowledge sharing across the global practice.

Cross-functional collaboration

• Align with Sales/CSM/Consulting/Support on account strategy renewals expansion and services attach.
• Represent the customer voice to Product/Engineering; participate in feedback loops and advisory initiatives.

What you need to succeed

• 8 years in enterprise Customer Success TAM or Consulting including 5 years people leadership.
• Proven success leading geographically dispersed teams and large transformation programs complex integrations and enterprise change management.
• Strong executive presence and communication; able to influence at C-level and navigate complex relationships.
• Working knowledge of Adobe solutions (e.g. AEP/RTCDP AEM Analytics/CJA Journey Optimizer/Campaign Marketo Engage Target Workfront).
• Data-driven approach; proficiency with forecasting capacity planning dashboards and health models.
• Proficiency in German and English.
• Familiarity with EMEA r

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

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