Business Office Representative (47292)

Why Join CEENTA

CEENTA is the premier eye ear nose and throat group in the Carolinas. Youll join a supportive missiondriven team committed to providing exceptional patient care ethical healthcare practices and a collaborative work environment.

CEENTA is seeking a professional detailoriented Business Office Representative to serve as a frontline resource for patients with billingrelated questions. This role is essential to ensuring patients clearly understand their accounts while receiving courteous timely and accurate support.

What You Will Do

• Answer incoming calls to the Business Office with urgency professionalism and empathy.
• Assist patients with questions regarding balances statements insurance and payments.
• Research patient accounts thoroughly to resolve billing concerns accurately.
• Communicate with internal teams using Epic inbasket messaging email and other channels to ensure resolution.
• Manage accounts receivable by accepting and accurately processing patient payments.
• Document all patient interactions inquiries actions taken and outcomes in detail.
• Work assigned account queues including duplicate charges credits merged accounts returned mail and bankruptcy cases.
• Respond to emails faxes and communications from patients and internal CEENTA locations.
• Demonstrate confidentiality professionalism and adherence to CEENTA policies at all times.
• Maintain reliable attendance and the ability to work onsite in a fastpaced environment.

A Typical Day

Youll spend your day answering a high volume of inbound calls from patients and internal locations researching accounts explaining balances and insurance details processing payments documenting activity in Epic and collaborating with internal teams to resolve billing issues. You play a key role in ensuring patients feel supported informed and respected during every interaction.

Schedule

• MondayFriday work hours are8:00 a.m. 5:00 p.m.
• Fulltime nonexempt onsite position

What Youll Bring

• High school diploma or equivalent required.
• 24 years of healthcare experience required.
• Experience with Epic EMR preferred.
• Ability to interpret Explanation of Benefits (EOBs).
• Strong written and verbal communication skills with a professional courteous tone.
• Excellent attention to detail and followup skills.
• Ability to multitask make quick decisions and work effectively under pressure.
• Comfort working in a highcallvolume fastpaced environment.
• Professional demeanor with sensitivity and discretion when working with patients.