Principal Product Manager Billing

Helping careers takeflight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built enablingthe industryto capitalize on the power of the cloud to run agile intelligent and evergreen operations.Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity purpose and transparency are core to Duck Creek and we believe insurance should be there for individuals and businesses when where and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite and all are available via Duck Creek OnDemand. With more than 1000 successful implementations to date Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1700employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choiceto workfrom an office from homeor on a hybrid schedule. Our flexible-first environment fosters productivity inclusion collaboration and ensuresa consistentemployee experience regardless of location.

If working in a fast-paced rapidly evolving company that is transforming one of the worlds oldest and largest industries sounds exciting let us are excited you are considering Duck Creek as a future employer and hope you decide to join The Flock!

To learn more about us visit and follow us on our social channels for the latest information LinkedInandTwitter.

TITLE:Principal Product Manager- Billing

WHAT YOULL DO:

The Principal Product Manager Billing defines and evolves the product strategy for Duck Creeks billing capabilities ensuring solutions enableaccuratepremium billing payment flexibilitydirectoragencybillingoperational efficiency and financial integrity. This role owns the product roadmap for billing workflows collections and payment experiences and translates insurer billing practices regulatory requirements financial controls and data-driven insights into scalable product capabilities. Operating as an individual contributor this principal level role exercises significant judgment and autonomy within established product strategy and governance frameworks. The role partners closely with Engineering Architecture Data Finance and customer stakeholders to deliver governed explainable and compliant billing solutions.

• Define and own the product strategy and roadmap for Duck Creeks billing domain including invoicing payment processing commissions collections disbursements reconciliation and automation capabilities.

• Act as the general manager for your product owning strategy execution and financial outcomes.

• Translate insurer billing practices payment preferences financial controls and regulatory considerations into clear prioritized product capabilities and outcomes.

• Provide product leadership for billing experiences that support billing accuracy payment flexibility collections effectiveness and operational efficiency.

• Lead structured product discovery to frame complex billing payment and financial-operations problems in partnership with customers and internal stakeholders.

• Serve as the primary product steward for billing and finance personas ensuring workflows reflect real-world operational constraints customer obligations and servicing needs.

• Provide product leadership for application-level decision-support and AI-enabled capabilities that improve payment optimization collections prioritization anomaly detection and exception handling within defined controls.

• Partner with data science and analytics teams to integrate models scores and insights into billing workflows in an explainable and trusted manner.

• Translate billing rules payment plan structurescommissionslogic and reconciliation requirements into configurable scalable product capabilities balancingautomationand human oversight.

• Guide adoption of straight-through processing while ensuring transparency exception handling andappropriate escalationpaths.

• Ensure billing workflows financial transactions and recommendations are auditable compliant and aligned with internal and external governance requirements.

• Partner with Engineering and Architecture to ensure billing capabilities are technically sound scalable and aligned with platform standards.

• Collaborate with Product Marketing Sales Finance stakeholders and Professional Services to support value articulation enablement and consistent product positioning.

WHAT YOUVE DONE:

• Bachelors orMastersDegree and/or equivalent experience relevant to functional area

• 7years of experience in product management within SaaS or enterprise software environments

• Demonstrated experience owning complex workflow or decision-centric product domains

KNOWLEDGE SKILLS ABILITIES & BEHAVIORS:

• Deep understanding of P&C billing operations including invoicing payment processing collections commissions disbursements reconciliation and regulatory and compliance considerations; hands-on experience with billing systems preferred.

• Experience delivering configurable transaction-centric platforms including rules-driven and AI-enabled or model-informed workflows and translating customer needs regulatory constraints financial controls and analytical outputs into governed product decisions.

• Strong product management fundamentals including the ability to decompose complex billing and payment problems into structured product capabilities prioritize initiatives using value- risk- and effort-based trade-offs andoperateeffectively within agile iterative delivery models.

• Proven ability to partner cross-functionally with engineering data architecture finance and business leaders communicating clearly across technical and non-technical audiences.

• Demonstrated judgment and autonomy inoperatingwithin defined strategic direction and governance frameworks proactivelyidentifyingand surfacing risks trade-offs and dependencies with clear recommendations.

• Strong execution discipline including organizational rigor professional documentation and decision rationale accountability for commitments and outcomes and the ability to manage ambiguity and shifting priorities in complex environments.

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:

Travel:up to 20%

Location:RemoteUS

Work Authorization:Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.

Actual compensation for this role isdeterminedbased on a variety of factors including job-related skills experience qualifications internal equity and geographic location wherepermittedby law.

For reference the expected salary range for this position isgenerally positionedas follows based on candidate location:

• : Candidates living in the Boston New York CityNewark Los Angeles San Francisco/Bay Area Seattle or Washington DC metropolitan areas

• : Candidates living in Chicago DallasFort Worth Houston Minneapolis or Philadelphia metropolitan areas or in Colorado Connecticut Maryland Rhode Island or Vermont

• : Candidates living in Georgia Michigan North Carolina New Hampshire Oregon or Wisconsin

• : For all other U.S. locations

This position is also eligible for annual bonus compensation subject to plan terms and individual eligibility.

Final compensation will bedeterminedbased on the factors outlined above andin accordance withapplicable law.

Duck Creek Technologies believes in the safe ethical and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process such as reviewing applicationsidentifyingrelevant skills and organizing candidate information.

AI tools are used toassistnot replacehuman judgment.All AI-assisted outputs are reviewed by a Duck Creek team member and final hiring decisions are always made by people.Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

Duck Creek Technologies offers a comprehensive benefits package which includes:

• Flexible work environment

• Medical dental vision life and disability insurance

• 401(k) retirement plan with match (6% employer match up to $12000 annually)

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

• Paid holidays vacation and volunteer time

• Employee Assistance Program (EAP)

Benefitseligibility and offerings may vary based on role and location.

The application window for this position will remain open until the role isfilledora sufficient number ofqualified candidates have beenidentified.

WHAT WE STAND FOR: