Applications Scientist NGS

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Integrated DNA Technologies (IDT) one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Our team at Integrated DNA Technologies (IDT) is united by a commitment to collaboration and scientific excellence building on a strong foundation of innovation expertise and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer infectious disease rare genetic disorders and more. At IDT youll be part of a culture rooted in continuous learning and improvementwhere your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier brighter future for all.

Learn about the Danaher Business System which makes everything possible.

This position is part of the Scientific Applications Support team located in the United States of America and will be on-site in Coralville IA; Boulder CO; or Raleigh NC. At IDT we are one global team. We celebrate our differences engage in healthy debate and are inclusive. Together we accomplish great things!

In this role you will have the opportunity to:

• Communicate with and support customers to provide pre- and post-sales technical support for a growing NGS product offering. Answer all NGS-related customer inquiries received by phone email and chat.
• Troubleshoot product use and applications by using customer provided data and information as well as IDT sales and manufacturing databases. Use available resources to formulate a timely and informed customer response; reach out to appropriate resources as necessary if the customer concern falls outside range of expertise.
• Proactively resolve complaints by determining the cause of the problem selecting and explaining the best solution to solve the problem and expediting resolution to the customers satisfaction.
• Support other IDT service departments and IDT Sales teams through consultation or escalation of product questions customer issues and technical inquiries as needed.
• Document all incoming and outgoing customer interactions in IDTs Customer Relationship Management (CRM) database.

The essential requirements of the job include:

• Bachelors degree (in Molecular Biology Biochemistry Genetics Biology Chemistry Bioinformatics); Masters degree or PhD preferred.
• Deep expertise in NGS applications with >3 years in the genomics industry preferred.
• Ability to analyze data identify key issues and proactively solve problems using critical thinking skills.
• Effective written and verbal communication skills with message appropriately tailored to audience.
• Capable of understanding and articulating complex scientific interpersonal regulatory and business issues.

It would be a plus if you also possess previous experience in:

• Experience in a customer support or customer-facing role; experience providing technical support to key or strategic partners preferred.
• Demonstrated ability to multitask and adjust priorities in a quick paced environment.
• Advanced theoretical knowledge of practical experience and troubleshooting experience in NGS library preparation and targeted resequencing workflows.

IDT a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $95-105K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .