Global Travel Card Administrator

Date Posted:

Country:

Location:

Corporate Card Program Administrator Detailed Responsibilities

1. Card Lifecycle Management

• Processing card issuance requests through ServiceNow (all card types: individual corporate cards purchasing cards virtual cards lodge cards).
• Managing card activation renewal and replacement processes.
• Card termination upon employee offboarding or policy violation.
• Ensuring outstanding balances are cleared prior to termination.
• Maintenance of cardholder profile data (department codes billing addresses cost centers).

2. Credit Limit & Account Controls

• Handling permanent and temporary limit increase/decrease requests.
• Managing MCC (Merchant Category Code) restrictions and updates.
• Monitoring highrisk transactions and unusual spending patterns.
• Enforcing spend thresholds card usage rules and compliance limits.

3. Delinquency & Compliance Management

• Running monthly delinquency reports and identifying overdue cardholders.
• Managing the process with clear escalation paths to managers/HR.
• Ensuring cardholders follow expense report submission timelines.
• Reporting repeated noncompliance and proposing corrective actions.

4. Issue Resolution & Support

• Primary contact for cardholder issues: blocked cards declines fraud cases.
• Coordinating with Citibank customer support (phone/email) for resolution.
• Assisting travelers with emergency card replacement needs.

5. Systems & Data Management

• Administering card platform tools (Citi Manager ServiceNow workflows expense tools).
• Managing cardholder data uploads entitlement updates and reporting structures.
• Ensuring data accuracy across HRIS expense tool and bank systems.
• Pulling reports for Finance AP Treasury Audit or Travel teams.

Education: No degree required; 2 years of relevant experience required

Skills:

- Strong working knowledge of an expense management tool (Concur) and end-to-end expense processes.
- Working knowledge of a corporate card program (Citibank preferred) including compliance support rebates and delinquency monitoring in partnership with Finance.
- Strong analytical skills and the ability to translate complex data into clear insights actions and executive-level updates.
- Excellent communication skills and proven ability to influence outcomes in a global cross-functional environment.

No travel required

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Privacy Policy and Terms:

Click on this link to read the Policy and Terms