People Operations Implementation Manager (Fixed Term)

Locations Available: Lisbon Portugal or London UK

Duration: Fixed term contract until December 2027

What youll do

Cloudflare is undergoing an accelerated global payroll transformation. Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a technical operational minded hands-on and highly motivated People Operations Implementation Manager to join our People Ops team as a dedicated project this role you arent just doing HR you are leading the rollout and implementation of a global payroll system (Workday to ADP) across 16 countries.

In this role you arent just managing the implementation you are the architect of our new global payroll operating model from a People Operations perspective. You will manage a team of two People Operations Specialists and act as the primary bridge between People Ops Payroll and our HRIS team. You will be responsible for ensuring that as we scale our processes are standardized our data is bulletproof and our transition from project-state to Business-As-Usual is seamless.

Key Responsibilities

• Active Implementation Lead: Manage the end-to-end People Operations transition to ADP for 46 countries simultaneously taking joint ownership of the project from initial design through to a stable Post-Go-Live Hypercare ensuring long-term operational success.
• Standardization: Move away from bespoke local processes. Directly define and build the new standardized payroll operating model. You will create the technical playbook that the People Ops specialists will use to ensure consistency across all 16 countries.
• Change Management & Knowledge Transfer: Review and finalise post-implementation Standard Operating Procedures (SOPs). You will lead the shift in how local teams work ensuring they move from manual spreadsheets to Workday or AI automation. You will provide training workshops and dedicated support to ensure a seamless handoff from the project phase to BAU (Business As Usual).
• Operational Excellence: Raise your hand if a solution drifts from company standards or data integrity is compromised. Manage the end-to-end People Operations transition to ADP for 46 countries simultaneously taking joint ownership of the project from initial design through to a stable Post-Go-Live Hypercare ensuring long-term operational success.

• Data Integrity & Technical Execution: Ensure high-volume data cleansing and rigorous validation in Excel/G-Sheets to ensure Workday remains the single source of truth. You will lead detailed audits between Workday and ADP to guarantee 100% data parity during Post/Go-Live and Hypercare.
• UAT & Testing: Audit and validate the Testing Tracker. You will perform rigorous testing to ensure system tasks (Hire-to-Retire) trigger as expected and reflect real-world daily operations. You will actively perform integration testing with the PPS team to confirm system tasks trigger as expected.

• Cross-Functional Collaboration: Partner proactively with the wider People Team Benefits Legal and IT to manage and gain further clarity on specific local legislation and flag discrepancies during project calls.
• Leadership & People Management: Managing and developing high-performing team members. You must be comfortable leading two Senior People Operations Specialists providing them with technical guidance setting clear performance expectations and acting as an escalation point during complex implementation phases.

What Were Looking For

• Experience: 8 years in People Operations or Payroll with a proven track record of supporting large-scale payroll system rollouts.
• Adaptable & Project-Minded: Experience managing multiple projects with competing deadlines. You know how to raise your hand early when a project timeline or data point is at risk.
• Workday Literacy: High proficiency in Workday specifically in running/validating reports and understanding how data flows from Workday to third-party payroll providers (ideally ADP Celergo integrations).
• AI automation: Demonstrates curiosity about AI tools and emerging technologies with a willingness to learn and leverage them to enhance productivity collaboration or decision-making.
• Payroll Knowledge: Deep understanding of the HR-to-Payroll pipeline and the technical nuances of the Hire-to-Retire lifecycle across different geographies is required. A working knowledge and understanding of processing payrolls end to end is highly desirable.

Communication: Excellent verbal and written communication skills with the ability to lead workshops and translate technical system requirements for non-technical local experts.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

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