GCP Tech Support Agent
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
GCP Tech Support and Billing Agent:
The GCP Billing QC Support Agent is responsible for resolving high-complexity billing inquiries for Google Cloud customers while maintaining a primary focus on quality assurance. You will troubleshoot issues related to invoicing payment methods SKU pricing and cost management tools (like Billing Export to BigQuery). Additionally you will perform self-audits and peer reviews to ensure that every support interaction is accurate compliant with financial regulations and aligned with GCP quality benchmarks.
Key Responsibilities
Complex Issue Resolution: Investigate and resolve intricate billing disputes including credit requests usage anomalies and tax-related inquiries.
Quality Auditing: Regularly review resolved billing tickets (own and peer) against a QC rubric to ensure technical accuracy and adherence to The Google Way of communication.
FinOps Advisory: Assist customers in understanding their cloud spend using Billing Reports Cost Table and Quotas. Explain the impact of committed use discounts (CUDs) and sustained use discounts (SUDs).
Identity & Access Management (IAM): Troubleshoot billing-related access issues ensuring customers have the correct roles (e.g. Billing Account Administrator vs. Billing Account Viewer) for secure account management.
Process Improvement: Identify recurring billing friction points and collaborate with the QC Trainer to develop documentation or training modules to prevent future errors.
Compliance & Risk: Ensure all financial adjustments and account modifications strictly follow Googles internal compliance and anti-fraud policies.
Required Experience:
Unclear Seniority
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
