Fraud Operations Investigator

Location: C ardiff Southampton & Manchester

Reporting to: F raud Operations Team Manager

Closing date: Thursday 16th April at 5pm.

For more information about the role contact Chase Shaddock (Hiring Manager) or Fran Tanti (Talent Acquisition). If you require any further support please message

The Opportunity

The role of a Fraud Investigator is to review and investigate alerts applications claims or cases flagged for review for suspected fraud. R eporting to Fraud Team Managers our investigators play an important role in dealing with a diverse range of live work and investigations within a fast paced environment.

Key Accountabilities Include:

• Handling a range of live workflow and i nvestigations to meet regulatory and internal SLAs; identifying suspicious transactions and conducting detailed investigations to high quality
• As required collaborate on complaint cases with the Starling Complaints team aiming for early resolution
• Liaising with other banks and the relevant authorities as necessary through several c hannels including email phone and CIFAS
• Communicating directly with customers as part of ongoing fraud investigations to establish c ircumstances and additional information before providing a fair and logical decision with s upporting rationale
• Use experience and expertise in your Fraud field to support on wider unit department and bank projects
• Identify risks and gaps in procedure policy and controls; proactively raise with management and help to rectify them as required
• Working as part of a team and supporting when required to reduce workload(s) across Fraud Operations

Requirements

Behaviours & Competencies:

• Attention to detail - examine financial r ecords transactions and other r elevant information to identify any a nomalies or signs of fraudulent a ctivity
• A confident decision-maker who can a ct independently to deliver case o utcomes to high quality standards w ithin SLA in a high pressure environment
• Use of analytical and creative t hinking to find a resolution to cases; i dentify patterns and trends that may i ndicate fraud activity
• Exceptional communication and p resentation skills capable of d ocumenting case outcomes to high s tandards
• Comfortable working in a fast-paced o perations environment d emonstrating flexible to the needs of t he Operations
• Collaborative working style; strong a bility to build relationships with m anagement peers and s takeholders

Skills:

• Experience in a customer facing role (e.g. Customer Services Back Office Complaints) in an FCA regulated environment
• Knowledge of managing complaints and vulnerable customer cases within an FCA r egulated environment
• Good judgement skills and the ability to make evidence-based accountable decisions p resenting summaries in a concise manner
• Proactive and demonstrable problem-solving skills
• Excellent organisational time management and prioritisation skills with the ability to manage multiple tasks simultaneously

Desirable:

• Experience within Fraud Operations and knowledge of fraud legislation and regulation and fraud strategies
• Experience of completing Fraud investigations
• Knowledge base of all available Fraud typologies to ensure a holistic approach to fraud risk i dentification

Benefits

• For more information on our internal recruitment policy please click here .

Starling is an equal opportunity employer and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry physical or mental disability military or veteran status or any other characteristic protected by applicable law. When you provide us with this information you are doing so at your own consent with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application you agree that Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process where we will process your personal information its purposes for processing your personal information and the rights you can exercise over our use of your personal information.